Kayla Brown
Zebulon,Ga
Summary
Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
S&J Industrial Supply
07.2022 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Patient Care Technician
Kroger Little Clinic
03.2021 - 09.2021
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
Medical Transporter
Northeast Georgia Medical Center
03.2019 - 04.2020
- Assisted patients in maintaining personal belongings during transport, ensuring all items were returned to them upon arrival at their destination.
- Facilitated efficient communication between medical staff and patients, addressing any concerns or questions during the transport process.
- Increased safety awareness among colleagues by promoting proper lifting techniques and body mechanics during patient transfers.
- Improved patient satisfaction with prompt and courteous transport services, assisting with wheelchair or stretcher usage as needed.
Guest Service Representative
Northeast Georgia Medical Center
04.2015 - 03.2019
- Collects, corrects, and updates menus according to physician orders and nutrition.
- Greet patients and informs of menu selection according to diet and processes in timely fashion.
- Communicate in a responsive manner to personnel in other departments to ensure quality patient care.
- Prepare menus for distribution, tally, and reviews for completeness; brings any problems to attention of clinical staff.
- Assist in the delivery of patient’s meal trays, and food items to the assigned areas within the hospital.
Education
High School Diploma -
West Hall High School
Oakwood, GA05.2014
Skills
- Customer Service
- Time Management
- Listening Skills
- Sensitive information handling
- Guest Relations
- Telephone Etiquette
- Appointment Scheduling
- Problem-solving skills
- Verbal and written communication
- Hospitality services
Timeline
Front Desk Receptionist
S&J Industrial Supply
07.2022 - 05.2024
Patient Care Technician
Kroger Little Clinic
03.2021 - 09.2021
Medical Transporter
Northeast Georgia Medical Center
03.2019 - 04.2020
Guest Service Representative
Northeast Georgia Medical Center
04.2015 - 03.2019
High School Diploma -
West Hall High School
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