Kayla Brown
Augusta
Summary
Directed logistics operations to optimize team performance and enhance customer service delivery. Managed inventory processes to ensure timely transport of goods and passengers. Oversaw compliance with regulations while fostering a collaborative team environment.
Overview
14
14
years of professional experience
Work History
Hot Shot Truck Driver
Textron Specialized Vehicles
Augusta, GA
07.2025 - Current
- Transport golf cart parts and materials to designated locations in a timely and safe manner.
- Secure all loads using ratchet straps and verify proper weight distribution to ensure compliance with safety standards.
- Maintain accurate documentation of all pickups and deliveries, including load details and delivery confirmations.
- Inspect truck and equipment before and after each trip, reporting maintenance needs as required.
- Coordinate with plant staff to ensure efficient loading, unloading, and scheduling of deliveries.
Transportation and Logistics Specialist Supervisor
Shepeard Community Blood Center
Augusta, GA
10.2023 - 07.2025
- Managed inventory, stocked shelves, organized pallets, and Assured freshness.
- Handled supply chain logistics, including mobile and center runs.
- Coordinated deliveries, ensuring timely arrival at designated centers.
- Supported operations by shipping broken equipment, ordering supplies, and creating purchase orders for inventory and vehicle maintenance.
- Ensuring all vehicles are up to DOT code and regulations.
- Overseeing all CDL drivers.
Fulfillment Center Associate
Amazon Warehouse
Appling, GA
09.2022 - 08.2024
- Locate and retrieve products from shelves or bins using handheld scanners or voice-picking systems
- Accurately pick customer orders and place items in the appropriate bins or totes
- Check items for quality, damage, and accuracy
- Prepare picked items for packing and shipping
- Follow safety guidelines and warehouse procedures
- Operate warehouse equipment such as pallet jacks or carts as needed
- Maintain a clean and organized work area
- Meet productivity goals and performance standards set by Amazon
Non-Emergency Medical Transport Driver
Excelsior Ambulance Service
Augusta, GA
03.2020 - 09.2023
- Communicated with dispatchers to receive updates on schedules and pick-ups.
- Managed paperwork for patient transport, including consent forms and billing.
- Responded quickly to emergencies, contacting authorities or medical personnel as needed.
- Navigated traffic efficiently while adhering to local laws and regulations.
- Assisted during patient transfers between vehicles, facilities, or healthcare settings.
Non-Emergency Medical Transport Team Lead
South Star Ambulance
Augusta, GA
11.2017 - 03.2020
- Led a team to ensure safe and timely patient transportation.
- Coordinated with dispatchers to optimize routes and manage schedule changes.
- Oversaw documentation to streamline processes.
- Responded to emergencies, ensuring compliance with protocols and patient safety.
- Assisted with patient transfers, providing hands-on support.
Assistant Team Lead
NIIT Media Technology
Augusta, GA
06.2012 - 12.2017
- Supported the team in meeting performance goals.
- Monitored call metrics, offering feedback to improve service quality.
- Assisted with training and onboarding new staff.
- Resolved escalated customer issues and complaints.
- Collaborated with other departments for seamless service delivery.
Education
High School Diploma -
Westside High School
Augusta, GA05.2012
Skills
- Achieved operational excellence in a manufacturing facility through effective team management Delivered compliance with GMP and OSHA standards, enhancing workplace safety Improved inventory control processes, resulting in streamlined warehouse operations Enhanced medical office efficiency by implementing robust insurance verification and EMR systems Elevated retail management practices, leading to increased customer satisfaction Optimized logistics and dispatching workflows, contributing to timely deliveries Drove project management initiatives that aligned with strategic goals Strengthened supplier management practices, fostering long-term partnerships Advanced communication and organizational skills to support team objectives
Languages
English
Timeline
Hot Shot Truck Driver
Textron Specialized Vehicles
07.2025 - Current
Transportation and Logistics Specialist Supervisor
Shepeard Community Blood Center
10.2023 - 07.2025
Fulfillment Center Associate
Amazon Warehouse
09.2022 - 08.2024
Non-Emergency Medical Transport Driver
Excelsior Ambulance Service
03.2020 - 09.2023
Non-Emergency Medical Transport Team Lead
South Star Ambulance
11.2017 - 03.2020
Assistant Team Lead
NIIT Media Technology
06.2012 - 12.2017
High School Diploma -
Westside High School