Kayla Clay
Thomasville
Summary
Dedicated administrative assistant with expertise in coordinating office operations and managing schedules. Recognized for critical thinking and time management skills, contributing to streamlined processes and improved workflow efficiency.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Pro Tax
Thomasville, GA
12.2017 - 04.2022
- Implemented process improvements that streamlined administrative procedures, reducing turnaround times.
- Trained new team members on office protocols and software tools, fostering a collaborative environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document processing speed by introducing automated templates for routine correspondence.
Administrative Assistant
Ambassador Corporate
Thomasville Ga
11.2014 - 06.2016
- Coordinated office operations, enhancing workflow efficiency and ensuring timely completion of tasks.
- Managed scheduling and calendar appointments for executive leadership, optimizing time management.
- Developed and maintained filing systems for confidential documents, improving data retrieval processes.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to corporate standards.
- Facilitated communication between departments, enhancing interdepartmental collaboration and project execution.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs through efficient procurement strategies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Medicare Exchange Specialist
Medicare Exchange
Thomasville Ga
03.2013 - 08.2015
- Conducted comprehensive eligibility reviews to ensure compliance with Medicare regulations.
- Developed and implemented training materials for staff on policy changes and best practices.
- Analyzed complex cases to provide accurate solutions and support for clients' needs.
- Collaborated with cross-functional teams to enhance customer service processes and workflows.
- Evaluated client feedback to identify areas for program improvement and service enhancement.
- Followed all company policies and procedures to deliver quality work.
Education
High School Diploma -
Southern Regional Technicl College
Thomasville, GASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Filing
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Scheduling and calendar management
Timeline
Administrative Assistant
Pro Tax
12.2017 - 04.2022
Administrative Assistant
Ambassador Corporate
11.2014 - 06.2016
Medicare Exchange Specialist
Medicare Exchange
03.2013 - 08.2015
High School Diploma -
Southern Regional Technicl College