Kayla Collins
Brunswick
Summary
Detail-oriented Human Resources and Administrative Professional with extensive experience in healthcare, hospitality, and office management. Adept at scheduling, medical records management, client relations, and team coordination. Strong background in handling HR functions, employee scheduling, patient care coordination, and front desk operations. Currently pursuing a Bachelor’s degree in Global Human Resources Management to enhance leadership and strategic HR capabilities.
Overview
24
24
years of professional experience
Work History
Vital Statistics Clerk, Medical Records
Southeast Georgia Health System
01.2023 - Current
- Process birth certificates and official documentation for new mothers
- Ensure compliance with state and federal regulations through GAVERS system data entry
- Review maternal and infant records using PowerChart Cerner for accuracy before submission
Surgical Scheduler
Southeast Georgia Health System
01.2021 - Current
- Coordinate daily surgical schedules, ensuring accuracy in procedure planning and communication
- Schedule specialized procedures, manage last-minute changes, and update hospital systems accordingly
- Liaise between admissions, surgical teams, and operating room staff for seamless workflow
Referral Specialist / Medical Call Center
Coastal Community Health Services
01.2018 - 03.2025
- Scheduled patient appointments across multiple clinics, ensuring timely communication
- Handled prescription requests, referrals, and financial assistance documentation for patients
Front Office Administrator
ServiceMaster Restoration
01.2016 - 03.2025
- Managed office operations, scheduled employee shifts, and handled client inquiries
- Coordinated property restoration projects, ensuring timely service and administrative efficiency
Medical Office Assistant
Southeast Georgia Health System
01.2014 - 03.2025
- Assisted with patient check-in/check-out, referrals, and scheduling
- Provided medical records support, processed prescription requests, and maintained hospital documentation
Release of Information Specialist, Medical Records
HealthPort (Contracted with Southeast Georgia Health System)
01.2013 - 03.2025
- Released medical records while ensuring compliance with HIPAA regulations
- Managed digital documentation, scanning, and submission of patient files
Front Desk Receptionist (Summer, Part-Time)
Sea Island Beach Resort
01.2011 - 01.2014
- Managed guest check-ins, reservations, and customer inquiries in high-end hospitality environments
- Coordinated with housekeeping, security, and guest relations to maintain exceptional service standards
- Served as a night supervisor, overseeing front desk operations and handling guest concerns
Reservationist & Guest Services
Little St. Simons Island Lodge
01.2009 - 01.2012
Front Desk Clerk
King and Prince Beach Resort
01.2007 - 01.2009
Front Desk Receptionist / Night Supervisor
Buccaneer Beach Resort
01.2003 - 01.2006
Front Desk Receptionist
Red Roof Inn
01.2001 - 01.2004
Education
Bachelor of Science - Business Administration – Global Business, Human Resources Management
Troy University
03.2025
Associate of Science - General Education
Troy University
10.2022
Skills
- Employee relations
- Payroll processing
- Scheduling
- HR compliance
- Medical records management
- Patient coordination
- Data entry
- Strong interpersonal skills
- Front desk operations
- Problem-solving
- Client relations
- Records management
- Database entry
- Microsoft Office Suite
- QuickBooks
Certifications And Technical Skills
HIPAA, FMLA, OSHA, EEOC, PowerChart Cerner, GAVERS, Epic Systems, QuickBooks, Microsoft Office (Word, Excel, Outlook)
Timeline
Vital Statistics Clerk, Medical Records
Southeast Georgia Health System
01.2023 - Current
Surgical Scheduler
Southeast Georgia Health System
01.2021 - Current
Referral Specialist / Medical Call Center
Coastal Community Health Services
01.2018 - 03.2025
Front Office Administrator
ServiceMaster Restoration
01.2016 - 03.2025
Medical Office Assistant
Southeast Georgia Health System
01.2014 - 03.2025
Release of Information Specialist, Medical Records
HealthPort (Contracted with Southeast Georgia Health System)
01.2013 - 03.2025
Front Desk Receptionist (Summer, Part-Time)
Sea Island Beach Resort
01.2011 - 01.2014
Reservationist & Guest Services
Little St. Simons Island Lodge
01.2009 - 01.2012
Front Desk Clerk
King and Prince Beach Resort
01.2007 - 01.2009
Front Desk Receptionist / Night Supervisor
Buccaneer Beach Resort
01.2003 - 01.2006
Front Desk Receptionist
Red Roof Inn
01.2001 - 01.2004
Associate of Science - General Education
Troy University
Bachelor of Science - Business Administration – Global Business, Human Resources Management
Troy University
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