Kayla Haney
Adairsville
Summary
Detail-oriented Intake Representative with strong skills in patient confidentiality, data entry, and communication. Committed to enhancing patient intake processes and ensuring compliance with healthcare regulations.
Overview
21
21
years of professional experience
Work History
Non-Clinical Intake Representative
Evicore
Work From Home
10.2023 - 03.2026
- Managed patient intake processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated communication between patients, providers, and insurance companies to facilitate timely service delivery.
- Utilized electronic health record systems to streamline patient information retrieval and documentation accuracy.
Customer Service Representative
Surya
White, GA
08.2022 - 09.2023
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction.
- Assisted in training new team members on service protocols and systems.
- Implemented process improvements to streamline order processing workflows.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Maintained accurate records of customer interactions using CRM software.
Customer Sales Representative
Capri Carpet
Calhoun, Ga
07.2014 - 09.2015
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in product selection, showcasing features and benefits effectively.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and inventory to enhance customer interactions.
Bookkeeper
Wholesale Food Outlet
Calhoun, GA
02.2005 - 11.2012
- Managed accounts payable and receivable processes, ensuring timely payments and accurate record-keeping.
- Reconciled monthly bank statements, maintaining financial accuracy and integrity across accounts.
- Prepared detailed financial reports for management review to support strategic decision-making.
- Oversaw payroll processing, ensuring compliance with labor regulations and employee satisfaction.
- Trained junior staff on bookkeeping procedures and software usage to foster team development.
Education
High School Diploma -
Gordon Central High School
Calhoun, GA05-2008
Skills
- Patient confidentiality
- Call center experience
- Insurance verification
- Medical terminology
- Data entry proficiency
- Follow-up procedures
- Multi-line phone systems
- Problem-solving
- Attention to detail
- Multitasking
- Active listening
Accomplishments
- I became a Specialty Agent with in 6 months of working at my job.
- At Surya I became a tier 2 agent
- I would get a lot of good reviews when callers was sent to the Survey after calls.
- I received Kuddos which would show the company I was was recognized by callers.
Employee Of The Month
At Surya we had meetings every month. This meeting we would have the owner and everyone from all departments would come in. I was selected as the Employee of the month. I received a plaque and $100 dollars.
Languages
English
Full Professional
Timeline
Non-Clinical Intake Representative
Evicore
10.2023 - 03.2026
Customer Service Representative
Surya
08.2022 - 09.2023
Customer Sales Representative
Capri Carpet
07.2014 - 09.2015
Bookkeeper
Wholesale Food Outlet
02.2005 - 11.2012
High School Diploma -
Gordon Central High School