Kayla Haslem
Perry
Summary
Knowledgeable OTO-Technician with solid background in audiology technology, providing support in diagnostic testing and patient care. Recognized for assisting in precise audiometric evaluations and maintaining equipment to ensure optimal functionality. Demonstrated proficiency in patient communication and technical troubleshooting.
Energetic and compassionate, well-suited for providing patient care and support. Understanding of audiological principles combined with proficiency in handling audiometric equipment. Dedicated to enhancing patient outcomes through efficient and empathetic service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Audiology Technician
The ENT Center of Central Georgia
04.2024 - Current
- Conducted hearing tests on individuals of all ages using VRA, OAES, and basic auditory testing techniques
- Cleaned, Bluetooth paired, and programmed hearing devices for patients
- Communicated with insurance companies to verify benefits and eligibility for services
- Assisted audiologist and residents in performing various clinical tasks
- Maintained accurate patient records and documentation
- Contributed to a positive clinic environment by maintaining clean and well-stocked workspaces for staff and patients.
- Interpreted diagnostic data to identify and develop treatment plans for patient hearing problems.
- Enhanced patient satisfaction by providing clear explanations of test procedures and addressing any concerns or questions.
- Assisted audiologists in diagnosing hearing disorders through the preparation and administration of comprehensive audiological evaluations.
- Facilitated communication between audiologists and patients, ensuring that all parties understood treatment options and expected outcomes.
- Provided thorough training to patients on the proper use, care, and maintenance of their hearing devices for optimal performance.
- Conducted auditory evaluations by measuring noise levels to determine hearing suitability.
- Boosted patient retention rates by providing ongoing support, troubleshooting device issues, and making necessary adjustments to improve comfort or effectiveness.
- Supported office efficiency by scheduling appointments, managing phone lines, and updating patient information in electronic health records systems.
- Administered audiometric and speech and language tests to evaluate extent of impairment in patients.
- Maintained up-to-date record of patient information, treatment plan and progress with the NOAH software
Assistant Director
Chick-fil-A
03.2018 - 09.2022
- Streamlined food service operations for efficiency, resulting in reduced waste and improved cost management.
- Defined and developed clear expectations to achieve highest standards of retail food service execution.
- Trained new Student Food Service Workers on best practices, fostering a positive work environment and upholding quality standards.
- Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
- Contributed to a clean and safe food service environment by following strict sanitation guidelines.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Enhanced customer satisfaction by providing timely and efficient food service in a fast-paced environment.
- Managed food service, food production, sanitation and staff supervision.
- Monitored cashier money handling procedures and assisted with scan system procedures.
- Trained new cashier team members in customer service and money handling processes.
- Trained new employees on customer service, money handling and organizing strategies.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Assisted in packing meals for delivery as needed, adhering to proper food handling and safety guidelines to maintain quality standards.
- Trained new staff members on proper food handling procedures, safety protocols, and company policies to ensure compliance with industry standards.
- Conducted regular training sessions for staff members on proper food handling, safety, and sanitation practices.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Maintained high standards of personal hygiene and followed all safety protocols related to food handling and sanitation practices within the establishment.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Demonstrated knowledge of safe food handling and sanitation.
- Ensured safe food handling practices, resulting in a consistent record of zero health code violations during outdoor catering events.
Education
Bachelor of Science - Human Development and Family Science, Child Development
Georgia Southern University
Statesboro, GA05.2026
Associate of Science - Surgical Technology
Central Georgia Technical College
Warner Robins, GA12.2023
Skills
- Computer
- Microsoft Word
- Communication
- Critical thinking
Activities
Association of Surgical Technologists, 08/23, Present
Certification
- CPOP Certification
- NBSTSA Certified Surgical Technologist
- CPR Adult & Infant
- ProSolutions Training, Mandated Reporter - Children
- Georgia Department of Human Services Division of Aging, Mandated Reporter-CADE
Timeline
Audiology Technician
The ENT Center of Central Georgia
04.2024 - Current
Assistant Director
Chick-fil-A
03.2018 - 09.2022
Bachelor of Science - Human Development and Family Science, Child Development
Georgia Southern University
Associate of Science - Surgical Technology
Central Georgia Technical College
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