Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hedrick

White,GA

Summary

Administrative Assistant with 8 years of experience in high-volume retail and pharmacy settings. Skilled in customer service, medication management, insurance claims processing, and inventory control. Strong communicator with a proven ability to build customer relationships and support operations. Seeking opportunities to apply my expertise and skills in an administrative role to enhance customer care and office efficiency.

Overview

15
15
years of professional experience

Work History

Certified Pharmacy Technician Prior Authorization

Acalent
11.2024 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Tracked referral submission during facilitation of prior authorization issuance.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Collected and processed patient liability statements prior to service.

Certified Pharmacy Technician

Kroger Marketplace
08.2015 - Current
  • Address customer issues, complaints, and inquiries in a professional manner.
  • Adhere to pharmacy protocols and safety standards to maintain a compliant environment.
  • Assist the pharmacist in resolving prescription issues and responding to customer inquiries to ensure smooth pharmacy operations.
  • Collaborate with insurance company representatives to process claims, resolve disputes, and reconcile payments efficiently.
  • Prepare, review, and submit insurance claims accurately to secure timely reimbursement.
  • Manage medication inventory, including counting, labeling, and maintaining appropriate controls to ensure availability and compliance.
  • Order and maintain stock of medications, pharmacy supplies, and office essentials to support daily operations.
  • Assist customers in placing orders, navigating systems, and locating items both in-person and over the phone.
  • Collect and record patient demographic information, allergies, and medical histories accurately for safe medication dispensing.
  • Verify the accuracy and completeness of prescription and refill requests to ensure patient safety and adherence to regulations.
  • Work closely with pharmacists, utilizing medication management software to safely and accurately dispense medications.

Customer Service

Kroger Marketplace
08.2010 - 01.2015
  • Provided assistance to customers based on their specific needs and inquiries.
  • Managed promotional gift pricing for each campaign, ensuring alignment with marketing strategies and budget constraints.
  • Responded promptly to customer inquiries to enhance customer satisfaction and foster positive experiences.
  • Demonstrated the ability to set, adjust, and achieve goals in a fast-paced, high-volume retail environment.
  • Built long-term customer relationships by offering personalized advice on purchases and promoting special offers.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Education

General Studies - Some College

Georgia Highlands College
Cartersville, GA

Dental Assisting -

Dental Career Institute
Marietta, GA
01.2015

High School Diploma -

Woodland High School
Cartersville
05.2012

Skills

  • Medical Terminology
  • Pharmacy Software Proficiency
  • Prescription Processing
  • Medication Inventory
  • Regulatory Compliance
  • Scheduling and Coordination
  • Customer Service
  • Data Entry & Record Keeping
  • Insurance Verification
  • Telephone Etiquette
  • Attention to Detail
  • Multi-tasking
  • Problem Solving
  • Team Collaboration
  • Time Management
  • HIPAA regulations

Timeline

Certified Pharmacy Technician Prior Authorization

Acalent
11.2024 - Current

Certified Pharmacy Technician

Kroger Marketplace
08.2015 - Current

Customer Service

Kroger Marketplace
08.2010 - 01.2015

High School Diploma -

Woodland High School

General Studies - Some College

Georgia Highlands College

Dental Assisting -

Dental Career Institute

Similar Profiles

CREATE PROFILE
Kayla Hedrick