Kayla Jones
Atlanta
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual Organized financial professional aiming and Driven to bring value through extended knowledge of financial products, services and branch operations.
Overview
6
6
years of professional experience
Work History
Sales Representative/Call Center Customer Service Representative
Discover
01.2022 - Current
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
- Organized customer information and account data for business planning and customer service purposes.
- Opened new credit card accounts and provided customer service for existing accounts.
- Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions.
Teller
Navy Federal Credit Union
06.2020 - 01.2022
- Met or exceeded sales goals by influencing customers to learn about products and services most beneficial for their needs.
- Monitored daily transactions as required by the client including loan payments, tax payments and sales transactions.
- Ensured customers were quickly connected to the appropriate teammate with the expertise needed to meet their needs.
- Served as back-up vault teller, buying and selling money based on branch needs and in accordance with legal requirements and business demands.
Wealth Management Associate
Delta Credit Union
01.2018 - 05.2020
- Sold and prepared money orders, cashier’s checks, bank-to-bank wires, savings bonds, travelers’ checks, and certificates of deposit.
- Maintained knowledge on all policies, procedures, and products.
- Responded with confidence to customer questions, following through on customer needs.
- Collaborated with team to understand customer needs and provide appropriate parts solutions.
- Ensured a positive experience for the customer by listening to their needs and providing expert recommendations.
Education
Bachelor of Arts - Business Administration
Georgia State University
Atlanta, GA05.2018
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Complex Problem-Solving
- Reliable and Responsible
- Team Cooperation
Timeline
Sales Representative/Call Center Customer Service Representative
Discover
01.2022 - Current
Teller
Navy Federal Credit Union
06.2020 - 01.2022
Wealth Management Associate
Delta Credit Union
01.2018 - 05.2020
Bachelor of Arts - Business Administration
Georgia State University
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