Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kayla Thompson

Roswell

Summary

Criminal Justice graduate with experience in legal administration, public service, and operational support. Strong understanding of confidentiality, documentation, and procedural compliance. Proven ability to work under pressure, follow protocols, and interact professionally with the public.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Associate

Amazon
Alpharetta, GA
12.2024 - Current
  • Safely deliver packages while meeting strict time and quality standards
  • Maintain accurate delivery records and route efficiency
  • Provide professional customer service during deliveries

Shift Manager

McDonald's
Fort Lauderdale, FL
10.2019 - 12.2024
  • Supervised daily operations and led team members during shifts
  • Managed cash handling, scheduling, and inventory control
  • Resolved customer concerns and ensured high service standards

Courthouse Clerk

Courthouse
Fort Lauderdale, FL
03.2023 - 07.2024
  • Assisted with court documentation, filing, and administrative tasks
  • Maintained confidentiality of legal records
  • Supported courtroom operations and clerical needs

Travel Agent

American Express
Fort Lauderdale, FL
10.2022 - 02.2023
  • Planned and booked domestic and international travel itineraries
  • Provided personalized travel recommendations and cost-effective solutions
  • Maintained detailed client records and reports

Warehouse Handler

UPS
Fort Lauderdale, FL
11.2021 - 02.2022
  • Loaded, unloaded, and sorted packages efficiently
  • Followed safety protocols and operational guidelines

Brand Representative

Hollister
Fort Lauderdale, FL
09.2019 - 06.2021
  • Promoted brand image and customer engagement
  • Supported sales goals and merchandising efforts
  • Built strong customer relationships

Sales Associate

American Eagle
Fort Lauderdale, FL
06.2019 - 01.2021
  • Delivered excellent customer service and sales support
  • Assisted customers with product selection and purchases
  • Maintained store organization and visual standards

Education

Bachelor of Arts - Criminal Justice

Florida Atlantic University
05.2025

Associate of Arts - Criminal Justice

Florida Atlantic University
01.2024

Skills

  • Customer Service
  • Sales Strategy
  • Marketing Insights
  • Leadership & Team Management
  • Problem Solving
  • Travel Planning
  • Microsoft Word
  • Report Writing

Certification

  • CPR & First Aid Certified
  • Nail Technician Certification

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Delivery Associate

Amazon
12.2024 - Current

Courthouse Clerk

Courthouse
03.2023 - 07.2024

Travel Agent

American Express
10.2022 - 02.2023

Warehouse Handler

UPS
11.2021 - 02.2022

Shift Manager

McDonald's
10.2019 - 12.2024

Brand Representative

Hollister
09.2019 - 06.2021

Sales Associate

American Eagle
06.2019 - 01.2021

Associate of Arts - Criminal Justice

Florida Atlantic University

Bachelor of Arts - Criminal Justice

Florida Atlantic University
Kayla Thompson