Kayla K Cox
Cartersville
Summary
Reliable and punctual, successfully handles fast-paced customer service work. Proven willingness to take on any task to support team and help business succeed. Offers strong & dependable work ethic. Talented & skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Expert customer services skills bringing proven expertise in driven environments. Successful leader and manager equipped with skills to handle high-level responsibilities. Dedicated customer service industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting & problem solving and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Focused & delivers consistent and professional work for every assignment. Offers 3+ years in hospitality industry environments and top-notch abilities in customer service and [Skill]. Trained in every aspect. Motivated & skilled at meeting customer needs with the right solutions. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.
Overview
7
7
years of professional experience
Work History
Biologics Coordinator
Senta Partners
Cartersville
08.2022 - Current
- Coordinated biologics inventory management and tracking processes.
- Supported regulatory compliance by maintaining accurate documentation and records.
- Facilitated cross-functional communication between research and operational teams.
- Developed standard operating procedures for biologics storage and retrieval.
- Organized training sessions on biologics handling for new team members.
- Implemented best practices for quality assurance in biologics workflows.
- Monitored supply chain logistics to ensure timely delivery of biologics materials.
- Monitored and maintained inventory of biologics supplies and materials.
- Collaborated with cross-functional teams on projects involving the development of new products or processes.
- Maintained records of all biologics activities in accordance with Good Documentation Practices.
- Generated batch records according to regulatory requirements and customer specifications.
- Communicated effectively with vendors regarding ordering, delivery or billing inquiries.
- Participated in troubleshooting efforts when process issues arose during manufacturing operations.
- Evaluated new technologies related to biologics processing methods.
- Performed data entry into databases for tracking purposes.
- Provided technical guidance and support to laboratory personnel as needed.
Medical Assistant
Respiratory Consultants Of Georgia
04.2025 - 07.2025
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Coordinated appointments and follow-up visits for patients.
- Communicated effectively with patients to address inquiries and concerns.
- Collaborated with healthcare team members to enhance patient care quality.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Supported administrative staff by processing payments.
Patient Care Technician
Piedmont Hospital
Cartersville
02.2022 - 09.2022
- Provided direct patient care and assistance with daily living activities.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted in maintaining a clean and safe patient environment.
- Documented patient information accurately in electronic health records system.
- Coordinated with healthcare team to support patient treatment plans.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Collaborated with multidisciplinary teams to enhance overall patient care experience.
- Supported patients during medical procedures, ensuring comfort and safety.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
Deli Clerk
Ingles Markets
Cartersville
04.2021 - 01.2022
- Supported superior customer service by welcoming customers and answering menu and product questions.
- Reduced shrink by serving correct portion sizes and accurately weighing price-per-pound products.
- Offered product samples to promote featured items and drive sales.
- Helped keep costs low by notifying management of associate theft, customer shoplifting, unauthorized mark-downs, or property defacement.
- Weighed, prepared, and packaged deli meats, side dishes, and sandwiches according to established recipes and standards.
- Met health code standards by keeping display cases, cooler, and freezer organized and clean.
- Prepared coffee, tea, and other beverages, noting recipes and customer modifications.
- Used POS system to process payment transactions.
- Adhered to all local, state, and federal laws for food handling and sanitation.
- Processed customer orders and payments quickly with efficient register operation.
- Communicated with customers to assess needs and make product recommendations.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Scrubbed and polished counters, steamed tables, and other equipment, including cleaning glasses, dishes, and fountain equipment.
- Maintained full compliance with legal, health, and safety regulations.
- Developed solid relationships with staff, customers, and vendors.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
Caregiver
Burnt Hickory Residences
Cartersville
11.2020 - 03.2021
- Enhanced long-term care by helping to develop and execute care plans.
- Offered care and companionship to homebound clients with varying mental and physical capacities.
- Improved well-being of patients by assisting with daily living needs and personal hygiene.
- Promoted quality of life by empowering residents to safely complete tasks within capability levels.
- Supported residents, family members, and caregivers with education and companionship.
- Assisted residents with meeting daily needs through positive encouragement and direct support.
- Promoted patient well-being with emotional support, companionship, and appropriate recreation.
- Documented patient care and actions using our medications systems.
- Supported client needs with basic housekeeping and food preparation.
- Managed patient medications, organizing schedules and setting up reminders.
- Optimized client care with interdisciplinary case reviews alongside qualified team.
- Organized effective medication plans to keep clients current with prescriptions.
Server
IHop
Cartersville
11.2019 - 08.2020
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Offered information on new menu items, seasonal and daily specials, and pairings.
- Processed orders and payments using POS system terminals and registers.
- Seated guests quickly by maintaining dining room cleanliness and coordinating table assignments.
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction.
- Kept food service and preparation areas clean, neat, and properly sanitized.
- Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas.
- Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments.
- Educated guests about menus and daily specials, skillfully driving sales of target items.
- Supported bussers with table-cleaning during high-volume shifts and checked on assigned tables to verify seating availability.
- Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery.
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
- Satisfied customers with fast, friendly and knowledgeable support.
- Achieved sales quotas through consistently promoting high-profit items and daily specials.
- Trained new servers in company policies, guest service standards, and best practices.
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
Bartender
Anna's Bar & Grill
Euharlee
01.2019 - 03.2019
- Verified patron identification prior to serving alcohol and maintained compliance with all state and federal laws.
- Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment.
- Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition.
Education
GED -
General Education Diploma
Cartersville, GaSkills
- Customer service
- Order documentation
- Written communication
- Time management
- Task prioritization
- Microsoft Word
- Intermediate computer skills
Timeline
Medical Assistant
Respiratory Consultants Of Georgia
04.2025 - 07.2025
Biologics Coordinator
Senta Partners
08.2022 - Current
Patient Care Technician
Piedmont Hospital
02.2022 - 09.2022
Deli Clerk
Ingles Markets
04.2021 - 01.2022
Caregiver
Burnt Hickory Residences
11.2020 - 03.2021
Server
IHop
11.2019 - 08.2020
Bartender
Anna's Bar & Grill
01.2019 - 03.2019
GED -
General Education Diploma