Kayla Keeton
Mcdonough
Summary
Accomplished Communications Officer with 2+ years of experience. Excelled in managing emergency dispatch systems and mentoring new staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
COMMUNICATIONS OFFICER III
HENRY COUNTY COMMUNICATIONS
01.2022 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
Registrar
PIEDMONT HENRY HOSPITAL
11.2015 - Current
- Greeted every guest with personable approach and provided knowledgeable service.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
- Reduced potential conflicts or misunderstandings among patients or family members through clear explanations of hospital policies and procedures.
- Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
- Provided compassionate support to families, addressing concerns and answering questions during their time of need.
CURBSIDE SERVER
OCHARLEYS
05.2007 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Science - Business Management
SOUTHERN CRESCENT TECHNICLA COLLEGE
Griffin, GA05.2022
Skills
- Critical Thinking
- Computer Skills
- Typing Speed
- Problem-Solving
- Memory retention
- Coaching and Mentoring
- Emergency Medical Dispatch (EMD)
- Works Well Under Pressure
- Active Listening
- Information Gathering and Relay
REFERENCES
REFERENCES UPON REQUEST
Timeline
COMMUNICATIONS OFFICER III
HENRY COUNTY COMMUNICATIONS
01.2022 - Current
Registrar
PIEDMONT HENRY HOSPITAL
11.2015 - Current
CURBSIDE SERVER
OCHARLEYS
05.2007 - 05.2017
Associate of Science - Business Management
SOUTHERN CRESCENT TECHNICLA COLLEGE
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