Kayla Knight
System Admin
Atlanta,GA
Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Endpoint Engineer
Accenture
REMOTE
02.2023 - Current
- Maintained software security configuration and installed new versions to contain security event problems and defend company data from cyber attackers
- Documented activities in tracking system to maintain accurate and useful steps for training and enterprise knowledge base.
- Developed and documented procedures to identify critical customer and system issues within our service ticketing and time-tracking software.
- Maintained client relations to sustain a customer satisfaction rating of 80% following support engagement and problem resolution.
Technical Support Engineer
AmerisourceBergen
REMOTE
05.2022 - 02.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
Account Coordinator
Medernix
Roswell
06.2021 - 01.2022
- Maintained extensive knowledge of competitors' offerings and presence in assigned territories.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Escalated issues to appropriate channels as necessary.
- Updated internal databases with account information to maintain concise, clear records.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Education
ISC2 Cybersecurity Program
Skills
Python, Java, & Bash Scripting
undefinedCertification
Comptia Security+
Timeline
Comptia Security+
01-2024
Endpoint Engineer
Accenture
02.2023 - Current
Technical Support Engineer
AmerisourceBergen
05.2022 - 02.2023
Account Coordinator
Medernix
06.2021 - 01.2022
ISC2 Cybersecurity Program
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