Kayla Love
Lilburn
Summary
Customer service professional with expertise in conflict resolution and time management. Demonstrated success in training new employees and improving customer satisfaction metrics. Strong ability to handle challenging situations effectively and efficiently. Committed to delivering high-quality service and fostering positive customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/ Stocker/ Customer Service
Walmart
Tucker
10.2024 - Current
- Assisted customers with product inquiries and provided friendly service.
- Handled returns and exchanges according to store policies and procedures.
- Managed inventory restocking at checkout stations to enhance product availability.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Icecream Scooper
Brusters
Lilburn
03.2023 - 10.2023
- Assisted in maintaining cleanliness and organization of the serving area.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on proper techniques for scooping and serving ice cream.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Cashier
Ingles
Lilburn
05.2022 - 03.2023
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for efficient service.
- Engaged with customers to provide friendly and helpful service experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Diploma -
Parkview High School
Lilburn, GA05-2024
Biology
Georgia State University
Atlanta, GASkills
- Inventory management
- Customer support
- Team collaboration
- Time management
- Conflict resolution
- Employee training
- Analytical thinking
- Inventory restocking
- Daily reporting
- Hospitality and accommodation
- Dependability and reliability
Languages
Spanish
Elementary
Certification
Certified Nursing Assistant License
Affiliations
Founder/President of Black Student Union @ Parkview High School (2022-2024)
Timeline
Cashier/ Stocker/ Customer Service
Walmart
10.2024 - Current
Icecream Scooper
Brusters
03.2023 - 10.2023
Cashier
Ingles
05.2022 - 03.2023
Diploma -
Parkview High School
Biology
Georgia State University