Kayla Mcfry
Hartwell
Summary
Detail‑oriented Office Assistant with strong skills in administrative support, data entry, scheduling, and customer communication. Experienced in managing office operations, organizing documents, and supporting teams in fast‑paced environments. Known for accuracy, efficiency, and a proactive approach to problem‑solving. Comfortable with Microsoft Office, calendars, and CRM systems.
Overview
7
7
years of professional experience
Work History
Office Assistant
CHEP
Pendergrass
05.2023 - 12.2025
- Managed daily administrative tasks including scheduling, filing, data entry, and document preparation.
- Maintained organized digital and physical filing systems to support efficient workflow.
- Responded to emails, phone calls, and internal requests with professionalism and accuracy.
- Assisted with calendar management, meeting coordination, and travel arrangements.
- Entered and updated data in spreadsheets, CRM systems, and company databases.
- Prepared reports, memos, and correspondence using Microsoft Office.
- Supported office operations by ordering supplies, tracking inventory, and coordinating vendor services.
Customer Service / Sales Support
AllState
Hartwell
01.2021 - 01.2023
- Assisted customers with product questions, order issues, and account updates through phone, email, and chat.
- Documented customer interactions and updated CRM records accurately.
- Resolved issues quickly while maintaining a positive customer experience.
- Recommended products based on customer needs, improving satisfaction and retention.
- Collaborated with internal teams to ensure timely order fulfillment and problem resolution.
Wearhouse associate
Auto Zone Distribution Center
Lavonia
03.2019 - 12.2020
- Loaded and unloaded products from delivery trucks efficiently.
- Maintained accurate inventory records using warehouse management systems.
- Inspected incoming shipments for damage and discrepancies before processing.
- Collaborated with team members to ensure timely order fulfillment.
- Followed safety protocols to maintain a secure work environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received deliveries, scanned packages, and updated orders in internal database.
Education
Some College (No Degree) -
North Georgia Technical College
Clarkesville, GASkills
- Administrative Support
- Data Entry & Filing
- Calendar & Email Management
- Customer Service
- Document Preparation
- Microsoft Office (Word, Excel, Outlook)
- Inventory & Supply Management
- Scheduling & Coordination
- Multi‑line Phone Systems
- CRM & Database Updates
- Time Management
- Problem‑Solving
Websites
Timeline
Office Assistant
CHEP
05.2023 - 12.2025
Customer Service / Sales Support
AllState
01.2021 - 01.2023
Wearhouse associate
Auto Zone Distribution Center
03.2019 - 12.2020
Some College (No Degree) -
North Georgia Technical College