Kayla Mitchell
Marietta
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Experienced with coordinating volunteer activities and supporting community programs. Utilizes organizational and interpersonal skills to promote effective project execution. Knowledge of building strong community relations and enhancing service delivery.
Overview
6
6
years of professional experience
Work History
Special Olympics Volunteer
Archer High School
08.2019 - 05.2023
- Served as a reliable resource for athletes, coaches, family members, and other volunteers seeking guidance or assistance during events.
- Collaborated with fellow volunteers to ensure smooth event operations and a positive atmosphere.
- Implemented feedback from post-event evaluations to continuously improve the volunteer experience at future events.
- Assisted in event planning for streamlined and successful competitions.
- Managed inventory of equipment and supplies needed for various sporting events throughout the season.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored and evaluated impact of social services on community.
Shift Leader
Great American Cookies
05.2021 - 07.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Front Of House
Huey Magoos
06.2022 - 08.2023
- Established a welcoming atmosphere by greeting each guest warmly.
- Maintained a tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Keep the register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Adjusted food preparation methods in accordance with customer requests.
Red & Blue Crew
University of West Georgia
08.2023 - 05.2024
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes.
- Streamlined event registration process for improved attendee experience and reduced wait times.
Team Member
Dunkin' Donuts
10.2023 - 05.2024
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Crew Member
Chipotle
10.2024 - Current
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Science - Intergrated Health Science
Kennesaw State University
Kennesaw, GA05-2027
Diploma -
Archer High School
Lawrenceville, GA05.2023
Skills
- Creative Solutions
- People Skills
- Exhibit Knowledge
- Team Collaboration
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Initiative and Self-motivation
- Safety awareness
- Leadership qualities
- Patience and tolerance
- Positive attitude
- Organized and efficient
- Team collaboration
- Community service
Timeline
Crew Member
Chipotle
10.2024 - Current
Team Member
Dunkin' Donuts
10.2023 - 05.2024
Red & Blue Crew
University of West Georgia
08.2023 - 05.2024
Front Of House
Huey Magoos
06.2022 - 08.2023
Shift Leader
Great American Cookies
05.2021 - 07.2022
Special Olympics Volunteer
Archer High School
08.2019 - 05.2023
Bachelor of Science - Intergrated Health Science
Kennesaw State University
Diploma -
Archer High School