Kayla Norris
Woodstock
Summary
Hardworking and passionate job seeker with strong client communications, office administration and organizational skills eager to secure entry-level position. Ready to help team achieve company goals and integrity while maintaining the ability to reach my personal educational goals
Overview
4
4
years of professional experience
Work History
Legal Assistant
Amparo Alevante Law Firm
Albuquerque, NM
04.2023 - 08.2025
- Managed case files and documentation, maintaining accurate records for attorney review and client updates.
- Coordinated communication between clients and attorneys, enhancing information flow and client satisfaction.
- Utilized case management software to track deadlines and manage schedules efficiently.
- Streamlined office processes by implementing new filing systems, improving organization and retrieval time.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Dog Groomer/Small Business Owner
Self Employed
Durango, CO / Santa Fe, NM
03.2021 - 01.2023
- Performed grooming services including bathing, clipping, and nail trimming for various dog breeds.
- Maintained cleanliness and organization of grooming tools and workstations to ensure safety standards.
- Educated pet owners on proper grooming techniques and care routines for their dogs.
- Developed individualized grooming plans based on dog breed, coat type, and owner preferences.
- Enhanced customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Implemented efficient scheduling practices to optimize workflow and reduce wait times for clients.
- Collaborated with veterinary staff to identify potential health issues during grooming sessions.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- assisted in sedation grooms and nail trims overseen by a veterinarian and vet tech.
Education
Bachelor of Arts - Pre Law - Psychology
Southern New Hampshire University
Hooksett, NH08-2029
Certification - Vet Assistant
Chattahoochee Technical College
Marietta, GA09-2026
Paralegal Studies Certification - Paralegal Studies
Kennesaw State University
Kennesaw, GA09-2026
Skills
- Fast learner
- Scheduling/Planning
- File organization
- Administrative support
- Document preparation
- Client relations
- Client support
- Proofreading
- Task prioritization
- Legal/Court processes
- Exceptional telephone etiquette
- Organizational efficiency
- Correspondence
- Court filing
- Relationship building
- Conflict mediation
- Confidentiality
- Attention to detail
- Critical thinking
- Customer service
- Effective multitasking
- Appointment scheduling
Timeline
Legal Assistant
Amparo Alevante Law Firm
04.2023 - 08.2025
Dog Groomer/Small Business Owner
Self Employed
03.2021 - 01.2023
Bachelor of Arts - Pre Law - Psychology
Southern New Hampshire University
Certification - Vet Assistant
Chattahoochee Technical College
Paralegal Studies Certification - Paralegal Studies
Kennesaw State University