Kayla Quinn
Nahunta
Summary
Dynamic leader with a proven track record at Royal Restaurant Group, excelling in operations management and strategic planning. Enhanced team productivity through effective training and development, while resolving customer issues to foster loyalty. Skilled in labor cost controls, driving profitability, and creating a positive work environment.
Overview
12
12
years of professional experience
Work History
General Manager
Royal Restaurant Group
01.2021 - Current
- Managed budget implementations such as truck orders and bread orders, employee reviews, training, and schedules
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and operating systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sales Associate
Murphy USA
02.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Supervisor
ERC
08.2016 - 12.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Correctional Officer
Ware State Prison
05.2013 - 05.2016
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
GED -
North Florida Community College
Madison, Fl04-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and development
- Customer relations
- Time management
- Effective leader
- Performance improvement
- Strategic planning
- Labor cost controls
Timeline
General Manager
Royal Restaurant Group
01.2021 - Current
Sales Associate
Murphy USA
02.2019 - 12.2020
Supervisor
ERC
08.2016 - 12.2018
Correctional Officer
Ware State Prison
05.2013 - 05.2016
GED -
North Florida Community College
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