Dynamic and results-oriented professional with extensive experience in customer service and team management, notably at Kroger. Skilled in problem resolution and employee motivation, I excel in creating positive customer experiences and fostering a motivated team environment. Demonstrated ability to enhance operational efficiency and customer satisfaction.
Outside of retail, I owned a cleaning business cleaning homes. I would book my clients appointments and then cleaned what they needed cleaned. Making sure clients were satisfied.
I lastly was the lead supervisor in Grocery Pick Up department. Making phone calls for returns, making sure the orders were picked correctly. Also price adjusting items! I always put the customers first and want to make sure they are satisfied and happy.
I also worked accounting dealing with counting money and doing money drops.
I managed customer service taking phone calls, problem-solving, taking returns. Also
doing money, orders, and Western Union.