Kayla Roberson
Acworth
Summary
A seasoned Care Coordinator with a proven track record at Bubolo Medical, I excel in multidisciplinary team collaboration and problem solving, enhancing patient care and streamlining processes. Skilled in data entry and conflict resolution, I've significantly improved service delivery, demonstrating a strong commitment to organizational goals and patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Services Supervisor & Care Coordinator
Bubolo Medical
03.2024 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Certified Clinical Medical Assistant
Bubolo Medical
03.2022 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Dispatcher
Martin's Wrecker Service
08.2016 - 03.2022
- Directed dispatching, routing, and tracking of 15+ fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA12-2024
Skills
- Appointment scheduling
- Healthcare regulations
- Team management
- Patient confidentiality
- Effective problem solving
- Effective written and verbal communication
- Teamwork and collaboration
- Employee recruitment and hiring
- Interpersonal skills
Certification
- CCMA - Certified Clinical Medical Assistant
Read, travel, learn
I enjoy to read, travel, and learn. I believe that we can never know enough information. Knowledge is key.
Timeline
Patient Services Supervisor & Care Coordinator
Bubolo Medical
03.2024 - Current
Certified Clinical Medical Assistant
Bubolo Medical
03.2022 - Current
Dispatcher
Martin's Wrecker Service
08.2016 - 03.2022
Bachelor of Science - Psychology
Kennesaw State University
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