Kayla Roberts
Jonesboro
Summary
Dedicated professional with extensive experience in customer service and package handling. Known for fostering strong customer relationships and ensuring high satisfaction through effective conflict resolution and teamwork. Committed to enhancing operational efficiency and safety protocols.
Overview
12
12
years of professional experience
Work History
Package Handler
FedEx Express
Atlanta
12.2021 - Current
- Load and unload freight from delivery trucks and sorting machines.
- Sort packages by destination and delivery routes efficiently.
- Follow safety protocols to minimize accidents during operations.
- Conduct quality checks on packages for damage and correct labeling.
- Assist in training new employees on operational procedures and safety standards.
Customer Service Representative
Heritage Collision
Morrow
04.2018 - 03.2020
- Answered customer inquiries and provided accurate information regarding services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Toyota South Collision
Forest Park
02.2016 - 04.2018
- Resolved customer complaints efficiently and professionally.
- Maintained accurate records of customer interactions and transactions.
- Trained new employees on customer service protocols and tools.
- Answered customer inquiries and provided accurate information regarding services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Server
Joe's Crab Shack
Morrow
05.2014 - 01.2017
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate orders and communicated special requests to the kitchen staff.
- Managed multiple tables efficiently during peak service hours.
- Collaborated with team members to maintain a clean and organized dining area.
- Handled cash and processed payments accurately at the end of meals.
- Trained new servers on restaurant procedures and service standards.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
Mt. Zion High School
Jonesboro, GA05-2008
Skills
- Safety compliance
- Conflict resolution
- Customer relationship management
- Team collaboration
- Record keeping
- Problem solving
- Time management
- Employee training
- Attention to detail
- Manual dexterity
- Adaptability and flexibility
- Organizational skills
- Communication skills
- Punctuality and reliability
- 10-key
- Positive and professional
Timeline
Package Handler
FedEx Express
12.2021 - Current
Customer Service Representative
Heritage Collision
04.2018 - 03.2020
Customer Service Representative
Toyota South Collision
02.2016 - 04.2018
Server
Joe's Crab Shack
05.2014 - 01.2017
High School Diploma -
Mt. Zion High School