Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Russell

Atlanta

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction and sales at Cover Sports & Shows. Skilled in guest relations management and adept at using POS systems, I excel in upselling techniques and hospitality service expertise.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Cover Sports & Shows
01.2025 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained clean and organized bar area.
  • Collect payment for food and drinks served, while balancing cash receipts and maintaining an accurate cash drawer.
  • Display enthusiasm and promote excellent service to customers, successfully increasing referrals, and walk-in business.

Pastry Supervisor

Ansley Golf Club
08.2023 - Current
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Established performance goals and empowered bakers to exceed targets.
  • Maintained cleanliness and hygiene in bakery premises.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.

Lead Pastry Cook

FLIK Hospitality
12.2022 - 08.2023
  • Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
  • Maintained pastry-making equipment in good working order and replaced machinery when required to meet quality standards.
  • Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
  • Operated clean pastry cooking station and complied with applicable health and safety standards.

Server/Bakery Assistant

Sweet Kneads Bakery & Cafe
03.2020 - 12.2022
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cross trained to become proficient in BOH tasks
  • Decorated baked goods and designed visually appealing displays of finished products.

Patient Dining Associate

Morgan Medical Center
06.2019 - 03.2020
  • Took patient orders and relayed to kitchen staff with accuracy
  • Assessed plated meals for adherence to presentation standards and verified food items against patients' dietary restrictions prior to delivery.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Set up and broke down buffet and other self-service areas, organizing components logically.

Server

Rock Eagle 4-H Center
03.2017 - 05.2019
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

High School Diploma -

Putnam County High School
Eatonton

Skills

  • Daily specials memorization
  • Table resetting
  • Task prioritization
  • Supply restocking
  • Professional appearance
  • Guest relations management
  • Customer service
  • Guest engagement
  • Upselling techniques
  • Hospitality service expertise
  • Shift management

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Timeline

Server

Cover Sports & Shows
01.2025 - Current

Pastry Supervisor

Ansley Golf Club
08.2023 - Current

Lead Pastry Cook

FLIK Hospitality
12.2022 - 08.2023

Server/Bakery Assistant

Sweet Kneads Bakery & Cafe
03.2020 - 12.2022

Patient Dining Associate

Morgan Medical Center
06.2019 - 03.2020

Server

Rock Eagle 4-H Center
03.2017 - 05.2019

High School Diploma -

Putnam County High School

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Kayla Russell