Kayla Scragg
Kennesaw
Summary
Dedicated server with strong skills in customer service, suggestive selling, and problem-solving. Known for optimizing sales and training new team members to ensure efficient service.
Overview
4
4
years of professional experience
Work History
Server
South City Kitchen
Vinings
02.2023 - Current
- Trained new servers on menu items and service standards.
- Served large private parties and buyouts, maintaining efficiency and accuracy.
- Worked as a closing server, delegating tasks to my colleagues, and ensuring the restaurant was clean for the next day.
- Provided one-on-one support to ensure successful completion of training objectives.
Server
Copeland's of Kennesaw
Kennesaw
09.2022 - 01.2023
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Lapeer
Roswell
01.2022 - 09.2022
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
BBA - Political Science
Kennesaw State University
Kennesaw05-2027
Skills
- Public speaking
- Customer service
- Problem solving
- Multitasking and organization
- Suggestive selling
- Knowledgeable in both wine and spirits
Timeline
Server
South City Kitchen
02.2023 - Current
Server
Copeland's of Kennesaw
09.2022 - 01.2023
Server
Lapeer
01.2022 - 09.2022
BBA - Political Science
Kennesaw State University