Kayla Shires
Blue Ridge
Summary
Detail-oriented Patient Coordinator with expertise in patient scheduling, insurance verification, and HIPAA compliance. Committed to enhancing patient experiences through effective communication and accurate record maintenance.
Overview
14
14
years of professional experience
Work History
Patient Coordinator
Cumming Dental Associates
Cumming, GA
06.2024 - 03.2026
- Coordinated patient scheduling and managed appointment logistics for optimal office efficiency.
- Assisted in verifying patient insurance information to ensure coverage accuracy and reduce billing errors.
- Facilitated communication between patients and dental staff to enhance patient experience and satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems to support clinical workflows.
- Supported front desk operations by managing incoming calls and responding to inquiries promptly and professionally.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
COVID-19 Screener
Andor Labs
Dawsonville, GA
10.2021 - 08.2022
- Conducted health screenings for COVID-19, ensuring compliance with safety protocols.
- Administered rapid testing procedures, providing accurate results to individuals promptly.
- Educated patients on testing processes and safety measures, enhancing their understanding and compliance.
- Collaborated with healthcare teams to streamline screening processes and improve operational efficiency.
- Maintained detailed records of screening results, adhering to confidentiality standards and regulations.
- Trained new staff on screening procedures and safety protocols, fostering a compliant work environment.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
Caregiver
Lanier Place Assisted Living
Cumming, GA
12.2016 - 03.2018
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored resident health and reported changes to nursing staff promptly.
- Developed meaningful relationships with residents to enhance emotional well-being.
- Implemented safety protocols to maintain a secure living environment for all residents.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Sales Associate
RaceTrac
Alpharetta, GA
01.2012 - 12.2015
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Implemented visual merchandising strategies to improve store presentation and appeal.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Lanier Technical College
Oakwood, GASkills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Healthcare industry
- Patient care and education
- Attention to detail
- Customer service
- Patient care
- Documentation
- HIPAA compliance
- Switchboard operation
- Patient care coordination
- Scheduling
- Filing and recordkeeping
- Critical thinking skills
- Multitasking
Timeline
Patient Coordinator
Cumming Dental Associates
06.2024 - 03.2026
COVID-19 Screener
Andor Labs
10.2021 - 08.2022
Caregiver
Lanier Place Assisted Living
12.2016 - 03.2018
Sales Associate
RaceTrac
01.2012 - 12.2015
High School Diploma -
Lanier Technical College