Kayla Sullivan
Atlanta
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fulton Schools Transportation
Fulton County Schools
Union City Ga
06.2024 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Deals with kids from elementary to high school as well as parents
Animal Care Specialist
Wag atl
College Park
01.2023 - 03.2024
- Stayed on top of laundry, sweeping and disinfection protocols.
- Assisted in providing medical care to animals, including administering medications and vaccinations.
- Conducted weekly inspections of cages, kennels, runs and other areas where animals are housed.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Walked and exercised dogs during owner absences.
- Observed the behavior of animals to detect signs of illness or injury.
- Followed precise feeding instructions and schedules for animals under care.
- Monitored the health of all animals on a regular basis, reporting any changes to the veterinarian.
- Taught animals sit, stay and other basic commands.
- Ensured that all safety protocols were followed when handling potentially hazardous materials.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Organized play groups for socializing cats and dogs in order to reduce stress levels.
- Trained new staff members on proper animal handling procedures.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Maintained clean and orderly play yards, kennels and cages.
- Delivered excellent service to pet owners to drive repeat business.
- Prepared food to meet needs of animals under care with appropriate meals.
- Recorded detailed information about each animal's diet, activities, and medical history in an organized database.
- Responded promptly to customer inquiries about pet care services.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Cleaned and maintained animal enclosures on a daily basis.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Provided food and water for all animals, ensuring that they had adequate nutrition.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
Customer Service Representative
VXI Global
Jonesboro
01.2021 - 01.2023
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries via phone, email, and chat.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Housekeeper
Somerby Of Peachtree City
Peachtree City
05.2019 - 10.2020
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported damage or theft of hotel property to management.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Kennel Worker
Greenwood Kennels
Peachtree City
05.2014 - 06.2018
- Greeted customers and provided information about services offered by the kennel.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Maintained clean and orderly play yards, kennels and cages.
- Recorded detailed notes regarding each animal's health conditions.
- Exercised animals to maintain physical and mental health.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Performed basic office tasks such as answering phones and scheduling appointments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered excellent service to pet owners to drive repeat business.
- Assessed animals for injury and illness.
- Provided food, water, and bedding for animals in care.
- Organized supplies needed for daily operations of the kennel facility.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Walked and exercised dogs during owner absences.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Assisted with grooming activities such as brushing fur and trimming nails.
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Administered medications as directed by veterinarians.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Trained new staff members on proper animal handling techniques.
- Sanitized equipment used during grooming processes according to established guidelines.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
Education
High School Diploma -
Landmark Christian School
Fairburn, GA05-2018
Some College (No Degree) - Medical Billing And Coding
Penn Foster College
Scottsdale, AZSkills
- Customer service
- Animal handling
- Phone
- Computer applications
- Cleaning professional
- Software testing
- Routine maintenance
- Team collaboration
- Safety procedures
- Time management
- Record keeping
- Problem solving
- Effective communication
- Staff training
- Attention to detail
- Flexible and adaptable
- Good Telephone Etiquette
- Maintenance & repair
- Planning
- Teamwork and collaboration
- Multitasking
Certification
- CPR and first aid certified
- Cdl B license
Timeline
Fulton Schools Transportation
Fulton County Schools
06.2024 - Current
Animal Care Specialist
Wag atl
01.2023 - 03.2024
Customer Service Representative
VXI Global
01.2021 - 01.2023
Housekeeper
Somerby Of Peachtree City
05.2019 - 10.2020
Kennel Worker
Greenwood Kennels
05.2014 - 06.2018
High School Diploma -
Landmark Christian School
Some College (No Degree) - Medical Billing And Coding
Penn Foster College