KAYLA TIDWELL
Dallas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Data Analyst III
TRC Companies
10.2021 - Current
- SPIDAmin and SPIDAcalc proficient
- Cable tracing, design and staking for 2+ years
- Futura and Partner application experience
- Creating cost estimates for clients
- QC and signing approval appendix
- Communicating with clients regarding permit applications
- Designer level 1 and 2 training
- Creating maps for field team
- Creating NJUNS tickets
- Team lead over cable tracers
Medical Receptionist
Lifetime Family Medicine and Sleep Disorders
02.2018 - 10.2021
- Answering phone calls
- Scheduling appointments and imaging
- Collecting copay and/ or balances
- Reviewing insurance to determine money due at time of service
- Retrieving medical records
- Keeping updated paperwork scanned in
- Handling referrals
- Also proficient in Athena
Logistics Coordinator
Odyssey Logistics and Technology
08.2014 - 02.2018
- Act as main point of customer contact
- Manage liaison with suppliers and origin stations
- Provide shipment information to customers
- Liaison with different departments within the company to facilitate shipments
- Assist in tracking shipments and providing alternative information
- Scheduling appointments
- Provide transportation information and manage billing information
- Manage quality control by ensuring that all shipped orders are in working condition
Customer Service Representative
Casteel Heating and Cooling Inc
02.2014 - 08.2014
- Working as a Home Depot Service Provider
- Training New Hires
- Customer service training at least once a month
- Handling returns and refunds through Home Depot software
Retail Sales Coordinator
AT&T
06.2010 - 02.2014
- Ensured that every customer is completely satisfied
- Assisted with major and minor phone issues and repairs
- Attended customer service training at least once a month
- Key holder and Manager on Duty when needed
- Handled returns and refunds
Customer Service/ Video Manager
Ingles Market
08.2007 - 06.2010
- Assisted customers with product selection
- Assisted in management of employee training programs and report preparation
- Bookkeeping skills (deposits, drawer counts, end of days)
Party Attendant
Pump It Up
11.2005 - 08.2007
- Watched over children and imply safety guidelines
- Scheduled and managed payments
- In charge of handling shipments
Education
Associate in Medical Assisting -
Medix College
Smyrna, GAHigh School Diploma -
South Paulding High School
Douglasville, GASkills
- Self motivated
- Quick learner
- Level - headed
- Adaptive
- Data Analysis
- Flexible Schedule
- Procedure Development
- Productivity Improvement
- Document Management
- Client Relations
- Expense Reports
Certification
- Designer Level I
- Designer Level II
- Pole Foreman
Timeline
Data Analyst III
TRC Companies
10.2021 - Current
Medical Receptionist
Lifetime Family Medicine and Sleep Disorders
02.2018 - 10.2021
Logistics Coordinator
Odyssey Logistics and Technology
08.2014 - 02.2018
Customer Service Representative
Casteel Heating and Cooling Inc
02.2014 - 08.2014
Retail Sales Coordinator
AT&T
06.2010 - 02.2014
Customer Service/ Video Manager
Ingles Market
08.2007 - 06.2010
Party Attendant
Pump It Up
11.2005 - 08.2007
Associate in Medical Assisting -
Medix College
High School Diploma -
South Paulding High School
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