Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAYLA TIDWELL

Dallas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Data Analyst III

TRC Companies
10.2021 - Current
  • SPIDAmin and SPIDAcalc proficient
  • Cable tracing, design and staking for 2+ years
  • Futura and Partner application experience
  • Creating cost estimates for clients
  • QC and signing approval appendix
  • Communicating with clients regarding permit applications
  • Designer level 1 and 2 training
  • Creating maps for field team
  • Creating NJUNS tickets
  • Team lead over cable tracers

Medical Receptionist

Lifetime Family Medicine and Sleep Disorders
02.2018 - 10.2021
  • Answering phone calls
  • Scheduling appointments and imaging
  • Collecting copay and/ or balances
  • Reviewing insurance to determine money due at time of service
  • Retrieving medical records
  • Keeping updated paperwork scanned in
  • Handling referrals
  • Also proficient in Athena

Logistics Coordinator

Odyssey Logistics and Technology
08.2014 - 02.2018
  • Act as main point of customer contact
  • Manage liaison with suppliers and origin stations
  • Provide shipment information to customers
  • Liaison with different departments within the company to facilitate shipments
  • Assist in tracking shipments and providing alternative information
  • Scheduling appointments
  • Provide transportation information and manage billing information
  • Manage quality control by ensuring that all shipped orders are in working condition

Customer Service Representative

Casteel Heating and Cooling Inc
02.2014 - 08.2014
  • Working as a Home Depot Service Provider
  • Training New Hires
  • Customer service training at least once a month
  • Handling returns and refunds through Home Depot software

Retail Sales Coordinator

AT&T
06.2010 - 02.2014
  • Ensured that every customer is completely satisfied
  • Assisted with major and minor phone issues and repairs
  • Attended customer service training at least once a month
  • Key holder and Manager on Duty when needed
  • Handled returns and refunds

Customer Service/ Video Manager

Ingles Market
08.2007 - 06.2010
  • Assisted customers with product selection
  • Assisted in management of employee training programs and report preparation
  • Bookkeeping skills (deposits, drawer counts, end of days)

Party Attendant

Pump It Up
11.2005 - 08.2007
  • Watched over children and imply safety guidelines
  • Scheduled and managed payments
  • In charge of handling shipments

Education

Associate in Medical Assisting -

Medix College
Smyrna, GA

High School Diploma -

South Paulding High School
Douglasville, GA

Skills

  • Self motivated
  • Quick learner
  • Level - headed
  • Adaptive
  • Data Analysis
  • Flexible Schedule
  • Procedure Development
  • Productivity Improvement
  • Document Management
  • Client Relations
  • Expense Reports

Certification

  • Designer Level I
  • Designer Level II
  • Pole Foreman

Timeline

Data Analyst III

TRC Companies
10.2021 - Current

Medical Receptionist

Lifetime Family Medicine and Sleep Disorders
02.2018 - 10.2021

Logistics Coordinator

Odyssey Logistics and Technology
08.2014 - 02.2018

Customer Service Representative

Casteel Heating and Cooling Inc
02.2014 - 08.2014

Retail Sales Coordinator

AT&T
06.2010 - 02.2014

Customer Service/ Video Manager

Ingles Market
08.2007 - 06.2010

Party Attendant

Pump It Up
11.2005 - 08.2007

Associate in Medical Assisting -

Medix College

High School Diploma -

South Paulding High School

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KAYLA TIDWELL