KAYLA REED
Thomaston
Summary
Dynamic and results-driven professional with a proven track record at Walmart Inc., excelling in customer service and problem-solving. Expert in CRM software, effectively streamlining complaint resolution processes, which significantly reduced customer complaints. Recognized for exceptional teamwork and maintaining composure under pressure, ensuring timely assistance and satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Customer Resolution Specialist
Walmart Inc
07.2020 - Current
- Streamlined complaint resolution processes for improved efficiency and faster response times.
- Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
- Coordinated with internal teams to expedite issue resolution, resulting in quicker turnaround times for customers.
- Collaborated with team members to develop new strategies that reduced customer complaints significantly.
- Find resolutions to solve customers matters.
- Assist customers with their Walmart plus and In-home membership.
Dispatcher
New Image Towing Transport
01.2018 - 06.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dietary Aide
Brightmoor Nursing Home
06.2015 - 10.2017
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Dispatcher/Receptionist
PAUL’S TOWING INC
08.2014 - 05.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
Associate of Science - Medical Administration Assistant
Ultimate Medical School
Clearwater, FL05-2021
Skills
- Assertiveness
- Social media monitoring
- CRM software
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
Senior Customer Resolution Specialist
Walmart Inc
07.2020 - Current
Dispatcher
New Image Towing Transport
01.2018 - 06.2020
Dietary Aide
Brightmoor Nursing Home
06.2015 - 10.2017
Dispatcher/Receptionist
PAUL’S TOWING INC
08.2014 - 05.2015
Associate of Science - Medical Administration Assistant
Ultimate Medical School
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