Kayla Willis
Atlanta
Summary
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
10
10
years of professional experience
Work History
Lead Hostess/Server
Chili's Grill & Bar
12.2021 - 01.2025
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Monitored server load and guest flow to maximize table usage and minimize wait times by 50%
- Assisted both FOH and BOH staff with preparing for events, coordinating smooth execution to ensure guest satisfaction and avoid worker overload
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
VIP Cocktail Waitress
Goldrush Showbar
03.2019 - 03.2023
- Skillfully promoted items on the bottle list while assertively, yet professionally uphold menu items
- Received beverage orders from wait staff and delivered beverages to guests
- Confidently worked in a team-oriented, high-volume, fast-paced environment while adhering to and upholding workplace standards
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Fine Dining Server
J. Alexander Restaurant
07.2017 - 05.2019
- Established repeated business by providing wonderful customer service
- Skillfully promoted items on beverage lists and restaurant specials
- Displayed thorough knowledge about the restaurant's menu and product
Supervisor
Chik-Fil-A
01.2015 - 05.2017
- Extensively trained new and existing employees to be productive in all front of house operations
- Monitored participant workflow and behaviors throughout the training process
- Administered performance reviews to evaluate each team member's progress
- Used Demonstrate, Imitate, and Repeat model to provide a thorough training experience
- Monitored progress of team members through E-train, Chick-Fil-A's online training program
- Trained team members on PCI compliancy
- Assisted managers by planning for the shift considering store volume, call-outs, etc
- Monitored inventory and documented borrowed/lent items
Education
Bachelor of Arts - English
Spelman College
Atlanta, GA05-2017
Skills
- Marketing support
- Upselling strategies
- Promotions execution
- Staff training
- Employee scheduling
- Restaurant operations
- Guest relations
- Dispute mediation
Timeline
Lead Hostess/Server
Chili's Grill & Bar
12.2021 - 01.2025
VIP Cocktail Waitress
Goldrush Showbar
03.2019 - 03.2023
Fine Dining Server
J. Alexander Restaurant
07.2017 - 05.2019
Supervisor
Chik-Fil-A
01.2015 - 05.2017
Bachelor of Arts - English
Spelman College
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