Kayla Winters
Leesburg
Summary
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Efficient Clerk known for high productivity and ability to complete tasks swiftly. Possess specialized skills in data entry, record keeping, and customer service. Excel in time management, communication, and organizational abilities, ensuring seamless office operations and positive client interactions.
Overview
3
3
years of professional experience
Work History
Clerk
Villager cleaners
Albany
09.2024 - Current
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Assisted customers with inquiries and complaints in a professional manner.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Typed, formatted and edited correspondence and other documents.
- Processed customer orders promptly and accurately.
- Entered data into computer systems accurately and efficiently.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered phones in a courteous manner while providing excellent customer service.
Cashier Team Lead
Fuzzy Taco Shop
Leesburg
08.2022 - 10.2023
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed refunds and exchanges according to company policy.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Education
High School Diploma -
Lee County High School
Leesburg, GA05-2013
Skills
- Data entry
- Order processing
- Customer support
- Cash handling
- Customer relationship management
- Employee training
- Conflict resolution
- Organizational skills
- Effective communication
- Problem solving
- Attention to detail
- Problem-solving aptitude
- Confidentiality
- Relationship building
- Cash management
- Customer satisfaction
- Customer communication
References
References available upon request.
Timeline
Clerk
Villager cleaners
09.2024 - Current
Cashier Team Lead
Fuzzy Taco Shop
08.2022 - 10.2023
High School Diploma -
Lee County High School