Kayla M. Towery
Douglasville,GA
Summary
Highly motivated, efficient and determined, with versatile strengths and experience. Demonstrates effective skills in planning, organizing, coordinating, communicating, and management of priorities. Learns quickly and adapts to new environments. Communicates well with all around, easily establishing rapport and gaining personal confidence from others.
Overview
8
8
years of professional experience
Work History
Sales Support/ Inside Sales Pilot
TK Elevator
04.2023 - Current
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Developed and maintained strong relationships with sales representatives, leading to increased sales support usage growth.
- Collaborated with the marketing team on creating targeted sales campaigns for specific customer segments.
- Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity. This included weekly meetings.
- Trained and mentored new sales representatives, contributing to their success in achieving quotas within.
- Utilized CRM software to manage made proposals, track progress towards goals, and maintain accurate records of all interactions.
- Improved internal communication between inside sales support team members and the repair booking team by establishing regular meetings and communication going to work a day in their office.
Repair Coordinator
TK Elevator
07.2022 - 04.2023
- Process and verify invoices to secure accurate billing information.
- Provides excellent customer service, developing and maintaining branch relationships including Regional Directors and Branch Managers within
- Key contact for account managers to assist with any work order questions/ issues
- Support one of the largest regions in the NA, including building rapport with the Mid West, Mid Atlantic and helping in Pacific NW.
- Manage multiple repairs from booking to closing. Works closely with our purchasing team to process and order material
- Proficient in Oracle, Marketplace, Ariba and View.
State Farm Sales Representative
State Farm
05.2022 - 07.2022
- Negotiated contracts with clients and developed relationships with key personnel.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Presented professional image consistent with company's brand values.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
Independent agent
Liberty National Globe Life
11.2021 - 04.2022
- Maintained high standards of customer service by building relationships with clients.
- Promoted products and services using upselling and other sales strategies.
- Analyzed customer needs to provide customized insurance solutions.
- Negotiated contracts and terms of sale with potential customers.
Dental Assistant/Front Office Supervisor
Promenade Dental
05.2019 - 03.2022
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Took dental images following strict patient protection rules, applying lead aprons.
- HIPPA/OSHA Officer in charge of overseeing the office and maintaining the legal books up to date
- Verified patient insurance eligibility and benefits.
Dental Assistant/Surgical Technician
Atlanta Oral and Facial Surgery
10.2016 - 05.2019
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Used sutures, staples, clips and other tools to close wounds.
- Created safe operating environments for invasive and non-invasive procedures.
- Monitored patient vital signs to alert surgeons to any changes.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Transported patients to and from surgeries to promote timely operating room turnover.
Education
Elevator 101
IQC04.2024
Ga Appointed - Insurance
Douglasville
2021
Certification- Dental Assistant, Radiology,CPR all updated - undefined
11.2020
OSHA/HIPPA Officer Certification - undefined
2019
IV Certification Anesthesia Drug - undefined
2018
Implantology, Patient Interactions, ProperSurgical Notations, Insurance Claim - undefined
Dental Staff School
2016
Elevator Bootcamp- In Person
IQC04.2024
High School Diploma -
Osborne High School
Marietta, GA05.2015
Skills
- Group and Individual Instruction
- Public Speaking
- Critical Thinking
- Technology Integration
- Self motivated
- Customer Discussions
- Process Improvement
- Result Driven
- Strong Organizational Skills
- Calendar Management
- Time Management
References
Melissa (Dawn) Smith- Sr Manager - Contract TK Elevator
770-268-1533
dawn.smith@tkelevator.com
Stephanie Bourne- Office & Culture Manager TK Elevator
404-369-3903
stephanie.bourne@tkelevator.com
Rebecca Knaak- Sr Manager - SSC Billing
001 385 5293813
rebecca.knaak@tkelevator.com
Tykeyah Sadler-Collins- Supervisor - SSC Billing
tykeyah.sadler-collins@tkelevator.com
Timeline
Sales Support/ Inside Sales Pilot
TK Elevator
04.2023 - Current
Repair Coordinator
TK Elevator
07.2022 - 04.2023
State Farm Sales Representative
State Farm
05.2022 - 07.2022
Independent agent
Liberty National Globe Life
11.2021 - 04.2022
Dental Assistant/Front Office Supervisor
Promenade Dental
05.2019 - 03.2022
Dental Assistant/Surgical Technician
Atlanta Oral and Facial Surgery
10.2016 - 05.2019
Elevator 101
Ga Appointed - Insurance
Douglasville
Certification- Dental Assistant, Radiology,CPR all updated - undefined
OSHA/HIPPA Officer Certification - undefined
IV Certification Anesthesia Drug - undefined
Implantology, Patient Interactions, ProperSurgical Notations, Insurance Claim - undefined
Dental Staff School
Elevator Bootcamp- In Person
High School Diploma -
Osborne High School
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