Kaylan Baker
Milledgeville
Summary
Dynamic individual with a proven track record in excelling in billing problem resolution and critical thinking. Adept at managing high-volume calls and customer interactions while delivering exceptional customer service. Skilled in payment plan management and issue investigation, consistently achieving account reconciliation and enhancing client satisfaction. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Collections Specialist
Rollins, Inc.
01.2019 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Generated and distributed monthly customer statements.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
Front Office Coordinator
Shurett Dental Group
05.2015 - 12.2018
- Provided exceptional customer service to patients and work in conjunction with supervisors to coordinate the day-to-day activities, such as keeping the front office operating efficiently by monitoring and managing the dental schedule for multiple providers.
- Answer incoming calls that include new patient calls, emergencies, requesting information, and follow ups.
- Collect patient and client documents and information upon referral.
- Understand dental procedures and dental terminology for proper scheduling.
- Present and explain treatment plans to patients.
- Understand insurance benefits to effectively inform patients on their benefits.
Education
GED -
Central Georgia Technical College
MilledgevilleSkills
- Billing problem resolution
- Issue investigation
- History research
- Payment plan management
- Critical thinking skills
- Client intake
- Data entry and recording
Timeline
Collections Specialist
Rollins, Inc.
01.2019 - Current
Front Office Coordinator
Shurett Dental Group
05.2015 - 12.2018
GED -
Central Georgia Technical College
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