Kaylan Baker
Milledgeville,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Records Management Specialist
ATRIUM HEALTH
Remote
01.2024 - Current
- Process high volumes of patient records and documentation while ensuring accuracy, completeness, and compliance with organizational standards and HIPAA regulations.
- Review records and supporting documentation to identify discrepancies, missing information, and data inconsistencies requiring resolution.
- Verify and update information within Epic EHR to maintain accurate electronic records and data integrity.
- Collaborate with internal departments to resolve documentation issues and ensure timely processing.
- Maintain strict confidentiality while handling sensitive information.
- Meet productivity and quality standards in a fast-paced, deadline-driven environment.
- Track trends and support workflow improvements to enhance operational efficiency.
Account Manager
ROLLINS, INC.
Milledgeville, GA
01.2015 - 01.2024
- Managed more than 300 customer accounts while maintaining accurate records and delivering timely service.
- Handled high-volume inbound and outbound communications to gather information, resolve concerns, and ensure customer satisfaction.
- Maintained detailed account documentation within Salesforce CRM to ensure accuracy and compliance.
- Investigated issues, coordinated with internal departments, and facilitated timely resolutions.
- Prioritized multiple responsibilities while consistently meeting performance expectations.
- Identified recurring concerns and contributed to process improvement initiatives.
- Maintained confidentiality when handling sensitive customer information.
Education
GED -
Central Georgia Technical College
Milledgeville, GA01-2025
Skills
- Eligibility Review Support
- Case Processing
- Records Management
- Document Review and Verification
- Data Entry and Accuracy
- Compliance and Confidentiality
- Analytical Skills
- High-Volume Workloads
- Workflow Improvement
- Microsoft Excel
- Cross-Functional Collaboration
- Time Management
- Quality Assurance
Timeline
Records Management Specialist
ATRIUM HEALTH
01.2024 - Current
Account Manager
ROLLINS, INC.
01.2015 - 01.2024
GED -
Central Georgia Technical College