Kayle Levi
La Grange
Summary
Dynamic customer service professional with a proven track record at Afni, enhancing customer satisfaction through effective issue resolution and empathetic communication. Skilled in CRM software and data entry, I excel in high-pressure environments, driving loyalty and retention while streamlining processes for improved efficiency.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Afni
05.2024 - 11.2024
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained customer records by updating account information.
- Explored alternative solutions when handling customer complaints, resulting in increased retention rates.
- Utilized CRM software effectively to update customer information, track interactions, and manage cases.
Customer Service Representative
Omni WFH
02.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Leave of Absence Specialist
Continuum
01.2022 - 04.2022
- Streamlined the leave of absence process for increased efficiency, leading to reduced processing time.
- Created detailed reports on leave cases, identifying trends and areas for improvement within the organization''s leave management processes.
- Participated in cross-functional teams to address issues related to employee leaves and improve overall processes.
- Provided expert guidance to managers on the interpretation of leave policies, promoting consistency across departments.
Education
Diploma - Health Care Administration
Ultimate Medical Academy
Clearwater, FL02-2026
High School Diploma -
Brookhaven High School
Brookhaven, MS05-2019
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- HIPPA Essentials
Accomplishments
- Achieved HIPPA essentials for healthcare professional by completing a semester in collage with accuracy and efficiency.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Customer Care Representative
Afni
05.2024 - 11.2024
Customer Service Representative
Omni WFH
02.2023 - 04.2024
Leave of Absence Specialist
Continuum
01.2022 - 04.2022
Diploma - Health Care Administration
Ultimate Medical Academy
High School Diploma -
Brookhaven High School
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