Kayleigh Godfrey
Gainesville
Summary
Dynamic and results-oriented server with a proven track record at Krystal’s, adept at enhancing customer satisfaction and streamlining service operations. Excelled in multitasking and guest engagement, significantly improving dining experiences. Skilled in cash handling and inventory management, contributing to efficient restaurant operations. Demonstrated exceptional teamwork and hospitality service expertise, ensuring high-quality customer service.
Overview
3
3
years of professional experience
Work History
Server
Krystal’s
08.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Sever
County Line Cafe
02.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sever
Dotties Kitchen
08.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
White County High School
Cleveland, GASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Supply restocking
- Quality control
- Food safety practices
- Table bussing
- Suggestive selling
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Food sales and promotion
- Guest seating
- Table setting
- Item promotion
- Table setting knowledge
- Ordering procedures
Timeline
Server
Krystal’s
08.2024 - Current
Sever
County Line Cafe
02.2023 - 08.2023
Sever
Dotties Kitchen
08.2021 - 07.2022
White County High School
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