Kayleigh Thompson
Columbus
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Twin Peaks. Proven ability to enhance guest engagement and satisfaction through effective multitasking and menu memorization. Recognized for resolving complaints promptly and collaborating with team members to improve service efficiency.
Overview
5
5
years of professional experience
Work History
Server
Twin Peaks
Columbus, GA
01.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of dining area, upholding health and safety standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Demonstrated adaptability by managing multiple tables during peak hours effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Flying Biscuit
Opelika, AL
01.2024 - 11.2024
- Provided outstanding customer service in a high-pressure dining environment.
- Facilitated collaboration with kitchen staff to optimize food preparation and delivery timelines.
- Executed order processing through point-of-sale system to optimize transaction efficiency.
- Facilitated training sessions for new servers on menu items and service standards.
- Oversaw cleanliness and organization of dining area to enhance guest satisfaction.
- Managed customer inquiries and efficiently resolved issues to improve satisfaction.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Fostered strong relationships with loyal customers to enhance retention.
- Executed opening and closing procedures to guarantee optimal dining area readiness.
- Ensured cleanliness and organization of dining area to enhance guest satisfaction.
Assistant
Cool Car Auto Air
Opelika, AL
12.2021 - 01.2024
- Assisted in diagnosing and resolving automotive air conditioning issues.
- Coordinated with technicians to schedule repairs and maintain service efficiency.
- Managed inventory of parts and supplies, ensuring availability for operations.
- Maintained customer records and service documentation for accurate tracking.
- Provided support in customer inquiries, enhancing overall satisfaction levels.
- Developed procedures for efficient workflow, improving service turnaround times.
- Trained new staff on operational protocols and customer service standards.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Server
Rosehill Seafood
Columbus, GA
06.2021 - 12.2021
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Recommended menu items based on customer preferences, increasing sales opportunities.
- Participated in team meetings to discuss service improvements and operational efficiency initiatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Rosebud Lott High School
Lott, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Task prioritization
Timeline
Server
Twin Peaks
01.2025 - Current
Server
Flying Biscuit
01.2024 - 11.2024
Assistant
Cool Car Auto Air
12.2021 - 01.2024
Server
Rosehill Seafood
06.2021 - 12.2021
High School Diploma -
Rosebud Lott High School