Kaylin Hayes
Fayetteville
Summary
Experienced and skilled sales associate with a strong focus on customer service and relationship building. Dedicated to creating a welcoming environment and providing comprehensive service. Possesses extensive knowledge of sales strategy and merchandising techniques, ensuring high customer satisfaction by effectively addressing requests, needs, and issues. Consistently promotes customer loyalty, satisfaction, and purchases through consultative techniques. Well-versed in product merchandising, payment processing, and maintaining cleanliness. A dedicated and reliable relationship-builder with excellent organizational skills and a strong work ethic. Approaches each day and challenges with enthusiasm, patience, and a sense of humor. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. An innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Cracker Barrell Old Country Store
02.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Kohl's
12.2023 - 01.2024
- Worked cashier and warehouse.
- Did heavy inventory and stocking.
- Organizing all areas of the store and attending to every position.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Office Depot
07.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Retail Associate
Hot Topic
08.2022 - 07.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Amusement Park Team Member
Frankie's Fun Park
08.2021 - 08.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
- Sought out ways to go above and beyond job requirements.
- Broke down boxes and cartons, disposing of refuse in proper.
Camp Counselor in Training
YMCA of Powdersville
06.2019 - 08.2019
- Worked with children of varying age, interest, skill and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Collaborated with camp staff to develop and execute safe, exciting plans for daily and weekly activities.
- Greeted new arrivals to camp by introducing to other participants, explaining facility rules and encouraging participation.
- Participated in singing and storytelling to encourage positive camper experience and entertain campers.
- Mediated disputes or conflicts between campers to maintain peaceful environment.
- Guided campers in swimming, hiking and team sports to help campers gain life skills and health benefits.
- Led groups of children safely through variety of camp activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
Education
Bachelor of Science - Interactive Design
Kennesaw State University
Kennesaw, GA06-2027
No Degree - Interior Design
Savannah College of Art And Design
Atlanta10-2024
High School Diploma - undefined
Mauldin High School
Mauldin, SC05.2023
Ball State - undefined
06.2022
Skills
- Cash Register Operations
- Verbal and Written Communication
- Money Handling
- Safety Understanding
- Active Participation
- Community Activities
- Organizational skills
- Communication skills
- Restaurant experience
- POS
- Customer service
- Cash register
- Serving
- Cash handling
- Positive and professional
- Product promotions
- Teamwork and collaboration
- Regulatory compliance
- Trend awareness
- Verbal and written communication
- Professional appearance
- Brand representation
- Sales trends
- Time management
- Flexible schedule
- POS system operations
- Phone etiquette
- Customer assistance
- Store maintenance
- Teamwork
- Storyboarding
- Video editing
- Promotional video development
- Audience engagement
- Influencer collaboration
- Social media strategy
- Adobe creative suite
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved a low follower count which led to more engagement on my social media profiles and led to brands wanting to work with me.
- Achieved engagement through effectively helping with product sponsorship and brand management.
- Adobe Photoshop Certified
Personal Information
Authorized To Work: US
Timeline
Retail Sales Associate
Cracker Barrell Old Country Store
02.2025 - Current
Sales Associate
Kohl's
12.2023 - 01.2024
Sales Associate
Office Depot
07.2023 - 09.2023
Retail Associate
Hot Topic
08.2022 - 07.2023
Amusement Park Team Member
Frankie's Fun Park
08.2021 - 08.2022
Camp Counselor in Training
YMCA of Powdersville
06.2019 - 08.2019
High School Diploma - undefined
Mauldin High School
Ball State - undefined
Bachelor of Science - Interactive Design
Kennesaw State University
No Degree - Interior Design
Savannah College of Art And Design
Similar Profiles
Georgia RauhuffGeorgia Rauhuff
Restaurant Hostess at Cracker Barrell Old Country StoreRestaurant Hostess at Cracker Barrell Old Country Store
Natalie BartonNatalie Barton
Server at Cracker Barrell Old Country StoreServer at Cracker Barrell Old Country Store
Erica DanielErica Daniel
Retail Shift Leader at Cracker Barrell Old Country StoreRetail Shift Leader at Cracker Barrell Old Country Store