Dynamic Lead Server at Sterling Estates Senior Living Community, recognized for exceptional team leadership and problem-solving abilities. Known for fostering a positive atmosphere while ensuring attention to detail. Successfully enhanced guest satisfaction through clear communication and a friendly demeanor, contributing to a thriving dining experience.
Overview
1
1
year of professional experience
Work History
Lead Server
Sterling Estates Senior Living Community
08.2024 - 05.2025
Managed high volume dining (60 Residents) with effective time management and strong multitasking abilities.
Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Hillgrove Highschool
Lead Server In A Retirement Home (80-Resident Dini