Kazin Glenn
Decatur
Summary
Results-driven professional with a diverse background in multiple sectors. Proven track record of improving customer satisfaction through strong communication and efficient task prioritization. Acknowledged for reliability and adaptability in fast-paced environments, consistently surpassing operational targets. Expertise in staff supervision and exceptional problem-solving skills which contribute to overall team effectiveness.
Overview
7
7
years of professional experience
Work History
Pool Manager
City of Atlanta
Atlanta
05.2025 - Current
- Managed daily pool operations, ensuring compliance with safety standards and regulations.
- Developed and implemented staff training programs to enhance customer service skills.
- Oversaw scheduling and staffing for 12 lifeguards and support personnel during peak hours.
- Coordinated maintenance activities to ensure the cleanliness and functionality of pool facilities.
- Monitored activities and directed scanning of the pool and adjacent areas to prevent injuries, accidents, or drownings.
- Maintained a clean, well-organized facility, contributing to a positive guest experience.
- Increased customer satisfaction with timely resolution of issues, and proactive communication.
- Conducted detailed maintenance checks, preventing potential equipment failures and downtime.
Swim Instructor
K+K Aquatics
Decatur
04.2022 - Current
- Mentored five junior staff members on leadership skills, fostering a culture of teamwork and accountability.
- Monitored the safety of guests in and around the swimming pool.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Observed weather and water conditions, and alerted visitors to potential dangers, storms, and rip currents.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Oil Change Technician
Express Oil Change & Tire Engineers
Atlanta
03.2023 - 06.2023
- Drained motor oil, changed oil filters and greased chassis fittings.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Performed complete vehicle maintenance inspections and tapped off fluid levels.
- Rotated tires and checked brakes on vehicles.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Met incoming customers to take down information and answer questions about service options.
- Proposed repairs, maintenance and upgrade services to customers per upsell guidelines.
- Completed system diagnostics and full automotive troubleshooting and testing.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Performed automotive preventive maintenance and inspected tires.
- Documented technical and system work performed for each vehicle on repair order.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
Team Member
Planet Fitness
Decatur
09.2022 - 02.2023
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
Stock Associate
Snipes Enterprises
Decatur
09.2022 - 02.2023
- Communicated with customers to answer questions.
- Followed instructions to properly arrange merchandise items.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Updated pricing and sales signs to promote merchandise.
- Replenished inventory with focus on addressing customer needs.
- Assisted customers with product, promotion and policy information.
- Maintained current and accurate inventory with cycle counts and audits.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Updated product labels to reflect accurate pricing.
- Greeted customers and retrieved requested products to drive satisfaction.
- Resolved or assisted in handling routine customer concerns within established guidelines.
Forklift Driver
Universal Logistics Holdings Inc.
Conley
04.2020 - 06.2022
- Transported, loaded, unloaded and stacked materials.
- Moved goods between warehouse locations according to shipment and storage needs.
- Picked orders from storage, wrapped and staged for shipments.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Conducted regular inspection of forklift to support safe operation.
- Used loaders, hand trucks, forklifts and cranes.
- Moved levers and controls that operate lifting devices to load, unload, transport and stack material
- Used forklift to load trailers at warehouse.
- Documented movements using computer tracking systems.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Transported material to correct locations and documented inventory changes.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Packaged, labeled and tagged goods before transfer.
- Inspected lifts before use to prevent damage to goods.
- Used handheld scanners for warehouse management system compliance.
- Checked shipments for damaged or incorrect items.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Sales Associate
Foot Locker
Lithonia
11.2021 - 03.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures and customer services.
- Adhered to company initiatives and achieved established goals.
Package Handler
FedEx
Ellenwood
11.2021 - 02.2022
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Cabin Service Agent
Delta Global Services
Atlanta
10.2020 - 02.2021
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Inventoried aircraft amenities and completed order list for turnaround.
Lifeguard
Young Men's Christian Association, YMCA
Decatur
10.2019 - 04.2020
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Maintained neat and clean pool area and clean water.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Cleaned, brushed and vacuumed pool to keep clean.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
- Coordinated and taught instructional classes in fundamentals of swimming and water safety.
Team Member
Smoothie King
Decatur
06.2019 - 04.2020
- Developed positive customer relationships through friendly greeting and excellent service.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Upheld high standards of productivity and quality in operations.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Education
Associate of Applied Science - Electronic System Management
Atlanta Technical College
Atlanta, GA05-2027
High School Diploma -
Southwest Dekalb High School
Decatur, GA06.2019
Skills
- Customer Relations
- Documentation Skills
- Mechanical Troubleshooting
- Dependable and Responsible
- Strong Communication Abilities
- Goal Oriented
- Efficient in Prioritizing, and Completing Tasks
- Strong Ability to Effectively Work and Adapt in a Variety of Environments
- Order Processing
- Inventory Tracking
- Merchandising Knowledge
- Professional Demeanor
- Product and Service Sales
- Safety compliance
- Staff training
- Customer service
- Staff scheduling
- Facility maintenance
Timeline
Pool Manager
City of Atlanta
05.2025 - Current
Oil Change Technician
Express Oil Change & Tire Engineers
03.2023 - 06.2023
Team Member
Planet Fitness
09.2022 - 02.2023
Stock Associate
Snipes Enterprises
09.2022 - 02.2023
Swim Instructor
K+K Aquatics
04.2022 - Current
Sales Associate
Foot Locker
11.2021 - 03.2022
Package Handler
FedEx
11.2021 - 02.2022
Cabin Service Agent
Delta Global Services
10.2020 - 02.2021
Forklift Driver
Universal Logistics Holdings Inc.
04.2020 - 06.2022
Lifeguard
Young Men's Christian Association, YMCA
10.2019 - 04.2020
Team Member
Smoothie King
06.2019 - 04.2020
High School Diploma -
Southwest Dekalb High School
Associate of Applied Science - Electronic System Management
Atlanta Technical College