Khrishunda Burkett
Macon
Summary
Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
Expert retail sales professional offering [Number] years experience in retail customer service and retail management. Focused on exceeding sales goals.
Expert retail sales professional offering [Number] years experience in retail customer service and retail management. Focused on exceeding sales goals.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
GEICO
11.2019 - 07.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Technical Support Representative
Teleperformance USA
11.2021 - 11.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
- Researched product and issue resolution tactics to address customer concerns.
Direct Support Professional
Helping Out People Environment
05.2019 - 09.2021
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Personal Care Aide
Carlyle Place, Navicent Health
07.2018 - 05.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Team Member
McDonald's
08.2016 - 05.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma - undefined
Southwest High School
Macon, GA2009
Skills
- Customer-oriented
- Active listening skills
- Consistently meets sales goals
- Credit card transactions
- Computer literate
- POS systems knowledge
- Skilled problem solver
- Personable
- Employee relations
- Motivated team player
Timeline
Technical Support Representative
Teleperformance USA
11.2021 - 11.2022
Claims Adjuster
GEICO
11.2019 - 07.2023
Direct Support Professional
Helping Out People Environment
05.2019 - 09.2021
Personal Care Aide
Carlyle Place, Navicent Health
07.2018 - 05.2020
Team Member
McDonald's
08.2016 - 05.2018
High School Diploma - undefined
Southwest High School
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