Keaira Hughes

Compassionate and detail-oriented Patient Care Advocate with over 5 years of experience assisting Tricare members with prescription fulfillment and mail-order pharmacy services. Skilled in customer communication, healthcare support, and problem resolution. Dedicated to providing efficient, empathetic, and accurate patient service in a fast-paced environment.

• Provide frontline support for Tricare members, assisting with prescription refills and mail-order requests.
• Maintain HIPAA compliance while handling sensitive patient and healthcare information
• Manage high call volumes efficiently while maintaining empathy and accuracy
• Collaborate with pharmacy and insurance teams to resolve member issues quickly
• Document patient interactions and follow up on outstanding requests

• Coordinated office activities to enhance workflow efficiency and support staff productivity.
• Answered phone calls, managed correspondence, and greeted visitors
• Organized student records and assisted with attendance and scheduling
• Maintained a welcoming and efficient front office environment

• Supervised daily operations of cash register area, ensuring smooth transactions and customer satisfaction.
• Trained and mentored new cashiers, enhancing team efficiency and service quality.
• Implemented process improvements that reduced transaction times and improved accuracy in cash handling.
• Coordinated scheduling for cashier staff, optimizing coverage during peak hours to enhance customer experience.
• Resolved customer inquiries and complaints effectively, maintaining a positive shopping environment.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.