Summary
Overview
Work History
Education
Skills
Timeline
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KEAIRRA CRAWLEY

Ellenwood

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Also, I am experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

11
11
years of professional experience

Work History

Supervising Insurance Agent

American Income Life
Atlanta
05.2024 - Current
  • Policy Sales and Recommendations: Educate union members about available insurance products, such as life, health, disability, and supplemental insurance, and recommend coverage options based on their unique needs.
  • Membership Engagement: Develop strong relationships with union members, attending union meetings and events to promote insurance products and services.
  • Union Benefits Expertise: Stay up-to-date on union-specific benefit packages and ensure that the insurance offerings align with the needs of union members.
  • Consultative Service: Conduct consultations with union members to understand their financial situation and insurance needs, tailoring insurance packages accordingly.
  • Claims Assistance: Guide union members through the claims process, ensuring they understand their coverage and helping resolve any issues with the insurance company.
  • Compliance: Ensure that all insurance sales practices comply with state regulations, insurance industry standards, and union-specific requirements.
  • Record-Keeping: Maintain accurate records of member interactions, policy sales, and claims in a client management system.
  • Renewal Management: Assist union members in renewing their insurance policies, ensuring they have the appropriate coverage year after year.
  • Collaboration: Work closely with union leaders and representatives to develop strong working relationships and improve insurance program participation among union members.

Front & Back Office Assistant

ASIC Rehab
Stockbridge
10.2023 - 04.2024
  • Performed data entry, prepared reports, and maintained databases.
  • Scheduled appointments, managed calendars, and coordinated meetings.
  • Maintained a comprehensive filing system to ensure the safe storage of confidential information.
  • Processed orders and invoices, and managed inventory.
  • Developed and maintained a professional relationship with customers and other stakeholders.
  • Proofread and edited documents to ensure accuracy and clarity.
  • Monitored and maintained security protocols within the office.
  • Resolved customer complaints and provided customer service support.
  • Greeted customers in a friendly and professional manner.
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
  • Created reports and documents as requested by the office manager.
  • Worked with lawyers on the patient's accident case.
  • Insurance Verifications

Office Assistant

Mechanical Maintenance
Atlanta
07.2022 - 06.2023
  • Maintained the office filing system.
  • Assisted with the preparation of documents and materials for meetings, including agendas and presentations.
  • Created and updated spreadsheets, databases, and other documents using Microsoft Excel.
  • Ordered office supplies, equipment and maintained an inventory of all items.
  • Received and processed incoming mail and packages.
  • Gathered and prepared data for reports.
  • Dispatch and schedule daily work orders.
  • Networking/Marketing
  • Social Media Management
  • Quickbooks Management

CLERK/ASSISTANT MANAGER

QuikTrip
Decatur
08.2014 - 09.2020
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Provided excellent customer service and interacted with community to increase sales volume.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Issued receipts and processed refunds, credits or exchanges.
  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to brand.

Education

High School Diploma -

Morrow High School
Morrow

Skills

  • Critical thinking and problem solving
  • Leadership and Teamwork Skills
  • Effective Time Management
  • Ability to Multitask
  • Ability to Work Under Pressure/High Volumes
  • Computer Skills
  • Proficient in Microsoft Office(Word, Excel, Powerpoint)
  • Quickbooks/Invoicing
  • Customer Service
  • Customer Satisfaction
  • Merchandising
  • Problem Solving
  • Cash Register Operation
  • Sustainability
  • Professionalism and ethics
  • Quotes and sales
  • Communication Skills
  • Decision Making Skills
  • Attentive to Details

Timeline

Supervising Insurance Agent

American Income Life
05.2024 - Current

Front & Back Office Assistant

ASIC Rehab
10.2023 - 04.2024

Office Assistant

Mechanical Maintenance
07.2022 - 06.2023

CLERK/ASSISTANT MANAGER

QuikTrip
08.2014 - 09.2020

High School Diploma -

Morrow High School

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KEAIRRA CRAWLEY