KEALEBOGA ROSSINAH MOLAPISI
Tlokweng, Botswana
Summary
Knowledgeable and dedicated customer service professional, with ten years of extensive experience in the industry. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.Results-oriented with passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service personnel and multi-tasking in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Multichoice Botswana
01.2019 - 12.2024
- Responding to customer requests for products and services.
- Offered advice and assistance to customers, paying attention to specific needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Attending customers enquiries
- Assisting customers with subscription payments
- Assisting customers with technical queries
- Cross selling products and services
Credit Control Representative
Multichoice Botswana
06.2020 - 02.2021
- Responding to relevant client enquiries
- Resolving problems in relation to invoice payments
- Negotiating re-payment plans
- Preparation of statements and invoices
- Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans
- Pursue overdue invoices by telephone, email & letter within agreed timeframe
Production Coordinator/ Client Servicing
Vertical Integration (PTY) Ltd
06.2017 - 09.2018
- Completed reports detailing production data such as volume and materials used
- Helping management make accurate operational decisions
- Attend to internal supply problems promptly, developed creative solutions to prevent delays
- Realigned production schedules to factor in changing conditions such as materials shortages and changing designs
- Events Management
- Managing client relationships
- Documented production updates for excellent recordkeeping
- Participate on behalf of the company in exhibitions or conferences
Call Centre agent
Orinoco Call Center
09.2016 - 06.2017
- Managing productivity by staying on top of call scripts and maintaining control over direction of conversations
- Educated customers on product and service
- Evaluated customer information to develop potential solutions and maintain high-quality service
- Educated customers how to use company systems, complete forms and obtain desired services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Production Coordinator
Badisa Communications
01.2012 - 01.2014
- Resolved internal supply problems and developed creative solutions to prevent delays and missed targets
- Checked prices and calculated totals for accurate invoice processing
- Created and maintained schedules for manufacturing teams and outlining deadlines
- Responsible for production of orders
- Receiving clients and attending telephone enquiries
- Making quotations
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Attending to customers queries and responded to quickly and effectively
Front Office & Supplies Officer
Vertical Integration (PTY) Ltd
01.2011 - 01.2012
- Responsible for production of orders
- Receiving clients and attending telephone enquiries
- Making quotations
- Answer inquiries about company
- Organize office activities
Sales Executive
Impression House
01.2009 - 01.2011
- Setting up meetings with potential clients and listening to their wishes and concerns
- Increasing client data base
- Assist walk in clients with their queries
- Increase client data base
- Conversion of quotations to order
Estimator/Supervisor of Operations
Impression House
Gaborone
09.2009 - 12.2009
- Computes costs by analyzing labor, material, and time requirements
- Supervising in-house sales executives
- Handling customer inquiries and solving them
Education
Bachelor of Arts - English And Environmental Science
University of Botswana
Gaborone10-2007
Skills
- Word Processing
- Good oral communication skills
- Good Telephone etiquette skills
- Customer Service
- Client Relations
- Leadership
- Teamwork
- Interpersonal Skills
References
- Mr Kabelo Busang (Walk In Center Manager) Multichoice Botswana, Gaborone.Kabelo.Busang@bw.multichoice.com, +267 73048247
- Ms Portia Gotshajwang (Human Resource Manager) Multichoice Botswana ,Gaborone Portia.Gotshajwang@bw.multichoice.com, +267 73043632
- Mr. George Joseph, Impression House, Gaborone, +267 3922984
- Mr. Uyapo Letsholo, Badisa Communications, Gaborone, +267 3186679
- Mr. Phillimon Molaodi, Vertical Integration, Gaborone, +267 72234890
Accomplishments
- Overseeing a high value production job in China in 2011
- Representing the company at the Canton Fair in China (2011)
Timeline
Credit Control Representative
Multichoice Botswana
06.2020 - 02.2021
Customer Service Representative
Multichoice Botswana
01.2019 - 12.2024
Production Coordinator/ Client Servicing
Vertical Integration (PTY) Ltd
06.2017 - 09.2018
Call Centre agent
Orinoco Call Center
09.2016 - 06.2017
Production Coordinator
Badisa Communications
01.2012 - 01.2014
Front Office & Supplies Officer
Vertical Integration (PTY) Ltd
01.2011 - 01.2012
Estimator/Supervisor of Operations
Impression House
09.2009 - 12.2009
Sales Executive
Impression House
01.2009 - 01.2011
Bachelor of Arts - English And Environmental Science
University of Botswana
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