Keamber Hollingshed
Macon
Summary
Years of experience in customer support and team leadership. Proven ability to manage accounts and resolve complex issues, ensuring customer satisfaction. Strong communication and organizational skills, complemented by a commitment to enhancing operational efficiency and driving team success.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Tmoblie
Remote
03.2024 - Current
- Assist customers with technical difficulties.
- Provide timely solutions to difficult situations.
- Explain the benefits of products and services to customers.
- Managing customer accounts.
- communicate with customers about various services
Supervisor
USPS
Macon
10.2022 - 02.2024
- Oversee the work of a team of employees.
- Manage schedules and assignments.
- Oversee mail delivery routes.
- Address customer concerns and resolve them
- Ensure that customer needs are met.
Department Coordinator
Home Goods
Macon
07.2020 - 09.2021
- Oversee daily operations in designated departments.
- Collaborate with management on activities.
- Maintain cleanliness and organization within departments.
- Train, supervise department staff.
- monitor sales and implement sales.
Emergency Roadside Dispatcher
GEICO
Macon
06.2018 - 05.2020
- Responded to customer complaints or concerns regarding emergency road services.
- Assisted customers with tows or vehicle emergencies.
- Responsible for managing incoming calls and coordinating any roadside assistance needed.
- Communicate with customers, providing updates, and making sure the situation is completed.
Skills
- Account management
- Customer support
- Customer relationship management
- Team leadership
- Communication
- Organization and time management
Timeline
Technical Support Representative
Tmoblie
03.2024 - Current
Supervisor
USPS
10.2022 - 02.2024
Department Coordinator
Home Goods
07.2020 - 09.2021
Emergency Roadside Dispatcher
GEICO
06.2018 - 05.2020
Similar Profiles
Keera ByrdKeera Byrd
Customer Service Associate at TmoblieCustomer Service Associate at Tmoblie
Diego MongeDiego Monge
Salesperson at TmoblieSalesperson at Tmoblie
Jakob LembergerJakob Lemberger
Mobile Expert at TmoblieMobile Expert at Tmoblie
Samantha MaciasSamantha Macias
Mobile Expert at TmoblieMobile Expert at Tmoblie
Antwan GardnerAntwan Gardner
Shipping Lead at Five Below Distribution CenterShipping Lead at Five Below Distribution Center