Keandre Miller
Lawrenceville,GA
Summary
26 years of age. I am a hardworking and responsible individual. I am looking to expand my knowledge, experience, and skills. During my free time I like to spend time with my family, experience life, and cater to myself. I am also a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Chime Solutions
02.2022 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
Sales Associate
AT&T
09.2021 - 10.2022
- Create accounts
- Upsell
- Greet customer
- Assist customers preform upgrades
- Change out merchandise
- Change price signs
Forklift Operator
Ceva Logistics
04.2019 - 09.2021
- Pickup pallets
- Scan orders
- Drop/place pallets
- Load/unload trucks
Education
Highschool Diploma - General Studies
Eagles Landing High School
Skills
- Forklift, Upselling, Mobile Devices, RF Scanner, Pallet Jack, Retail Sales, Warehouse Experience, Sales, Microsoft Windows, Load & Unload,
- Android, Computer Networking, Active Directory
- Documentation
- Call Center Operations
- Order Processing
- Computer Proficiency
- Freight Operations
- Policy and Procedure Adherence
- Customer Service
- Calm and Professional Under Pressure
- Document Control
Timeline
Customer Service Representative
Chime Solutions
02.2022 - 07.2024
Sales Associate
AT&T
09.2021 - 10.2022
Forklift Operator
Ceva Logistics
04.2019 - 09.2021
Highschool Diploma - General Studies
Eagles Landing High School
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