Summary
Overview
Work History
Education
Skills
Timeline
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Keanu A Walters

Augusta

Summary

Dynamic manager with a proven track record at Mack's Poppin Kettle Corn, excelling in customer service and strategic planning. Enhanced customer satisfaction through effective communication and conflict resolution, while optimizing inventory management to reduce waste. Skilled in team leadership and sales techniques, driving business growth and operational success. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

5
5
years of professional experience

Work History

Manager

Mack's Poppin Kettle Corn
09.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Sales Representative

BK&J Soaps and Candles LLC
05.2021 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through networking, and relationship building.
  • Developed and implemented sales strategies to increase revenue.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Identified and tapped into new markets, significantly expanding customer base.

Delivery Driver

Domino's Pizza
08.2020 - 05.2021
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
  • Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.

Education

Associate of Science - Psychology

East Georgia State College
Augusta, GA
05-2027

Lawton Christian Highschool
Lawton, OK
05-2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Strategic planning
  • Sales management
  • Sales techniques
  • Product management
  • Brand management
  • Vendor management
  • Teamwork and collaboration

Timeline

Manager

Mack's Poppin Kettle Corn
09.2022 - Current

Sales Representative

BK&J Soaps and Candles LLC
05.2021 - Current

Delivery Driver

Domino's Pizza
08.2020 - 05.2021

Associate of Science - Psychology

East Georgia State College

Lawton Christian Highschool

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Keanu A Walters