Kearstyn Osborne
Gibson
Summary
Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.
Overview
7
7
years of professional experience
Work History
Clerk
United Parcel Service, UPS
Thomson
09.2018 - 08.2022
- Organized and maintained filing systems for confidential documents.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Performed data entry tasks to update customer accounts records.
- Maintained inventory levels of office supplies and equipment as needed.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Entered data into computer systems accurately and efficiently.
- Answered customer inquiries via phone and email.
- Processed customer payments accurately and efficiently.
- Utilized computer software programs to create reports, labels, forms.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Operated cash register to process cash, check, and credit card transactions.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Waitress
Raleys Steak and Seafood
Mitchell
09.2015 - 06.2018
- Provided exceptional customer service in a fast-paced restaurant environment, ensuring guest satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Bachelor of Science - Respiratory Therapy
Augusta University
Augusta, GA05-2024
Skills
- Data entry
- File management
- Customer service
- Inventory management
- Communication skills
- Team collaboration
- Time management
- Attention to detail
Timeline
Clerk
United Parcel Service, UPS
09.2018 - 08.2022
Waitress
Raleys Steak and Seafood
09.2015 - 06.2018
Bachelor of Science - Respiratory Therapy
Augusta University