Kecia Degunion
Newnan
Summary
Results-driven professional specializing in safety compliance and quality control within food production. Proven ability to enhance operational efficiency through meticulous attention to detail and effective problem-solving. Strong collaborative skills foster teamwork and drive successful outcomes.
Overview
26
26
years of professional experience
4
4
Certifications
Work History
Production Worker
Cargill
Newnan
10.2017 - Current
- Operated machinery to produce food products consistently and efficiently.
- Maintained cleanliness and organization of work areas and equipment.
- Followed safety protocols to ensure a safe working environment for all employees.
- Cleaned up work area at end of shift to maintain safe working environment.
- Followed safety protocols while operating machines and equipment.
- Ensured proper labeling of completed products before shipping out.
- Attended regular training sessions to increase machine operating skills.
Construction Clean Up
Cranford Homes
Newnan
02.2015 - 03.2016
- Completed day-to-day duties accurately and efficiently.
- Managed thorough cleaning of new construction sites for residential properties.
- Swept and mopped hardwood floors, removed debris from construction site.
- Dusted furniture, light fixtures, window sills, baseboards and other surfaces.
- Cleaned windows, walls, and ceilings of dust and cobwebs.
- Set up ladders safely to access high areas for cleaning purposes.
- Sanitized restrooms including sinks, toilets, showers and tubs, countertops and floors.
- Washed interior walls with cleaning solutions as needed.
- Followed all health and safety standards while performing duties.
Customer Service Manager
Prime Time Shuttle
Inglewood
10.2005 - 06.2008
- Managed customer inquiries and ensured timely responses to enhance satisfaction.
- Resolved customer complaints effectively to maintain service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Assisted Living Aide
Winslow Court
Colorado Springs
04.2000 - 06.2001
- Assisted residents with daily living activities and personal care tasks.
- Maintained clean and organized living spaces for all residents.
- Engaged residents in social activities to promote mental well-being.
- Documented daily care provided and resident progress accurately.
- Administered medication according to prescribed schedules and guidelines.
- Supported families by communicating resident needs and care updates effectively.
- Monitored vital signs of residents on a regular basis and reported any changes to the supervisor or nurse.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and ambulation.
- Assisted with daily living activities, including meal preparation and medication reminders.
- Responded promptly to emergency situations by following established protocols.
Education
Technical Certificate - Medical Coding And Billing
West Georgia Technical College
La Grange, GA12-2023
GED -
Harrison Adult And Family Learning Center
Colorado Springs, CO05-2000
Associate of Science - Psychology
West Georgia Technical College
La Grange, GACertificate - Addiction Counseling
Acts Consulting, Inc
Atlanta, GASkills
- Machine operation and maintenance
- Product labeling and quality control
- Safety compliance
Certification
NAADAC Ethics Certificate, ACTS Consulting, INC. 2025
Timeline
Production Worker
Cargill
10.2017 - Current
Construction Clean Up
Cranford Homes
02.2015 - 03.2016
Customer Service Manager
Prime Time Shuttle
10.2005 - 06.2008
Assisted Living Aide
Winslow Court
04.2000 - 06.2001
Technical Certificate - Medical Coding And Billing
West Georgia Technical College
GED -
Harrison Adult And Family Learning Center
Associate of Science - Psychology
West Georgia Technical College
Certificate - Addiction Counseling
Acts Consulting, Inc