Kedonya Fletcher
2176 Baywood Drive SE,GA
Summary
Detail oriented and patient focused Dental Assistant with a strong background in healthcare support, customer service, and quality assurance. Utilizes advanced problem solving techniques to address and resolve customer concerns efficiently. Skilled in chairside assisting, infection control, patient education, professionalism, teamwork and creating a positive patient experience.
Overview
11
11
years of professional experience
Work History
Experience Specialist
Breakfast at Barney's
Atlanta, GA
03.2022 - 06.2025
- Enhanced customer engagement by providing tailored experiences and addressing individual needs.
- Delivered high quality customer service, assisted coworkers and maintained workflow efficiency.
- Made great recommendations, upselling, and ensuring guest satisfaction.
- Trained new staff on company policies, enhancing team productivity and fostering a supportive environment.
- Top performing sales associate, consistently ranking #1 in upselling food and beverage items.
Server
Outback Steakhouse
Atlanta, GA
05.2018 - 04.2022
- Managed multiple tables efficiently, prioritizing tasks during peak hours to enhance service flow.
- Managed payments, receipts, and tip documentation, upselling, pairing wines to entrees.
- Provided exceptional guest service and menu knowledge.
- Maintained cleanliness and followed health standards.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy in food presentation.
Assistant Housekeeping Supervisor
Hampton Inn Suites
Lumberton, NC
01.2014 - 11.2016
- Trained and mentored new staff on cleaning protocols and safety procedures.
- Coordinated scheduling for housekeeping team, optimizing workflow efficiency.
- Conducted regular inspections of guest rooms and common areas to maintain cleanliness standards.
- Resolved guest complaints promptly, enhancing overall service experience.
- Developed training materials and conducted workshops to improve team performance and consistency.
- Provided help in the breakfast area, cooking, placing food out for self serve, cleaning.
Education
Dental Assistant - Dental Assistant
United Education Institute
Morrow, GA08-2026
Medical Coding Certification - Medical Billing And Coding
Robeson Community College
Lumberton, NC05-2017
High School Diploma -
Robeson Community College
Lumberton, NC06.2010
Skills
- Marketing strategy
- Time management
- Relationship building (engaging with a guest or patient, making them feel comfortable)
- Chairside Assisting (X-ray assistance, Tray setup and break down, customer service communication)
Timeline
Experience Specialist
Breakfast at Barney's
03.2022 - 06.2025
Server
Outback Steakhouse
05.2018 - 04.2022
Assistant Housekeeping Supervisor
Hampton Inn Suites
01.2014 - 11.2016
Dental Assistant - Dental Assistant
United Education Institute
Medical Coding Certification - Medical Billing And Coding
Robeson Community College
High School Diploma -
Robeson Community College