Kedra Patterson
Lawrenceville
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
25
25
years of professional experience
2014
2014
years of post-secondary education
Work History
Assistant Store Manager
AutoZone
Memphis
02.2020 - 09.2023
- Enhanced store operations by implementing effective inventory management strategies, improving product availability and customer satisfaction.
- Trained and mentored new team members, fostering a collaborative environment that increased team efficiency and morale.
- Developed and maintained strong relationships with vendors, resulting in improved product sourcing and streamlined supply chain processes.
- Led daily store operations, ensuring compliance with company policies while achieving high standards in customer service and store presentation.
- Analyzed sales data to identify trends, allowing for informed decision-making that optimized product placement and promotions.
- Implemented loss prevention strategies, effectively reducing shrinkage and protecting store assets while maintaining a secure shopping environment.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Retail Sales Manager
O’Reillys Auto Parts
Memphis
04.2015 - 08.2018
- Analyzed inventory trends to optimize stock levels, enhancing product availability and reducing excess inventory.
- Implemented training programs that improved staff product knowledge, resulting in increased customer satisfaction and loyalty.
- Directed a team of sales associates to achieve top performance in customer service and sales goals.
- Monitored daily sales reports to identify opportunities for improvement, leading to strategic adjustments in operational practices.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
Head Cashier Supervisor
Sam’s Club
Memphis
10.2013 - 02.2015
- Oversaw daily cash operations, ensuring accuracy and compliance with financial procedures to maintain operational integrity.
- Trained and mentored cashiers, enhancing team performance and improving customer service delivery through effective coaching.
- Implemented inventory management techniques, reducing discrepancies and ensuring optimal stock levels for efficient sales support.
- Managed cash handling processes, establishing protocols that minimized losses and streamlined transaction workflows across the department.
- Analyzed sales data to identify trends, enabling proactive adjustments to staffing and inventory for improved profitability.
- Conducted regular audits of cash registers, ensuring compliance with company policies and enhancing overall operational efficiency.
- Resolved customer complaints promptly and professionally.
Head Cashier Supervisor
Home Depot
Memphis
12.2009 - 05.2012
- Oversaw daily cash operations, ensuring accuracy and compliance with financial procedures to maintain operational integrity.
- Trained and mentored cashiers, enhancing team performance and improving customer service delivery through effective coaching.
- Implemented inventory management techniques, reducing discrepancies and ensuring optimal stock levels for efficient sales support.
Carhop Server
Sonic Drive Inn
West Memphis
02.1999 - 08.2008
- Kept work areas clean and organized throughout shift.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
Education
GED
Memphis, TennesseeCertification - Medical Assistant
Remington College
Memphis, Tennessee 01.2012 - 09.2012
Skills
- Inventory management
- Sales analysis
- Vendor relations
- Team leadership
- Customer satisfaction
- Customer experience
- New hire training
- Cash auditing
Timeline
Assistant Store Manager
AutoZone
02.2020 - 09.2023
Retail Sales Manager
O’Reillys Auto Parts
04.2015 - 08.2018
Head Cashier Supervisor
Sam’s Club
10.2013 - 02.2015
Certification - Medical Assistant
Remington College
01.2012 - 09.2012
Head Cashier Supervisor
Home Depot
12.2009 - 05.2012
Carhop Server
Sonic Drive Inn
02.1999 - 08.2008
GED