Keegan Sturdivant

Supervised operations across 8 sites and managed a team of 50+ employees, including scheduling, shift coverage, hiring, training, and performance oversight.

Maintained strong client relationships through quality assurance checks, proactive communication, and swift resolution of service issues.

Led rapid-response planning and real-time problem-solving to minimize disruptions, ensure coverage, and uphold service standards under pressure.

Supervised scheduling, recruitment, and training for a 12-person security team, ensuring consistent staffing and high performance at a single site.

Served as primary liaison between client, security team, and management to communicate needs, resolve issues, and maintain exceptional client satisfaction.

Managed daily site operations and client requests, driving seamless service delivery and operational efficiency.

Managed maintenance and service for 40+ client pools weekly, ensuring optimal equipment performance and water quality.

Built and maintained strong customer relationships through clear communication and dependable service, fostering client trust and satisfaction.

Conducted routine inspections, water testing, and chemical balancing to ensure safety compliance and a healthy swimming environment.