Keeley Probus
Grovetown
Summary
Dynamic Communications Officer with extensive experience at Augusta-Richmond 911, excelling in crisis management and emergency communication. With the ability to coordinate multi-agency responses, and maintain meticulous incident documentation. Recognized for a friendly demeanor and strong problem-solving skills, ensuring effective support during high-pressure situations. BLS certified and committed to policy compliance.
Overview
4
4
years of professional experience
Work History
Communications Officer
Augusta-Richmond 911
Augusta
06.2024 - Current
- Operated communication equipment to receive emergency calls and assess situations.
- Maintained accurate logs for all calls and for units to be dispatch efficiently.
- Assisted distressed callers with calm, clear instructions during emergencies.
- Collaborated with law enforcement, fire, and medical teams to ensure effective responses.
- Coordinated activities among multiple agencies during emergency situations.
- Handled emergency calls by obtaining pertinent information with a composed approach.
- Participated in training sessions to enhance crisis management and communication skills.
- Ensured adherence to policies and regulations governing 911 services.
Manager
Cafe Dulce
Augusta
09.2022 - 06.2024
- Managed daily operations and staff scheduling for busy coffee shop environment.
- Trained and supervised baristas on coffee preparation and customer service techniques.
- Ensured product quality by monitoring inventory levels and freshness of ingredients.
- Handled customer inquiries and resolved complaints to enhance customer experience.
- Developed marketing strategies to promote seasonal drinks and special events.
- Maintained cleanliness and organization of the shop, including equipment sanitation.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Conducted regular inventory checks to ensure adequate stock levels were maintained.
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Ensured compliance with health and safety regulations in the workplace.
- Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
- Trained new employees on customer service standards and product knowledge.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Enforced company policies regarding employee conduct, attendance, dress code.
Administrative Assistant
Richmond County Coroners office
Augusta
08.2021 - 09.2022
- Organized case files and maintained comprehensive records for timely access.
- Prioritized tasks to efficiently achieve service goals.
- Communicated with families to offer support and convey proper information.
- Executed daily responsibilities with accuracy and efficiency.
- Released bodies to funeral homes while ensuring proper documentation.
- Verified names on body bags against other records for accuracy.
- Processed subpoenas for medical records and coordinated GBI autopsy report releases.
- Notified funeral homes upon readiness of death certificates.
Education
High School Diploma -
Homeschool
Harlem, GA05-2020
COMMUNICATIONS
POST
Forsyth, GACERTIFIED BARISTA
Augusta, GASkills
- Crisis management
- Emergency communication
- Policy compliance
- Incident documentation
- Operations coordination
- Customer relationship management
- Problem solving
- Decision making
- Internal communications
- Detail-oriented
- BLS certified
- Time management
- Friendly, positive attitude
- Customer service
- Post (Peace Officer Standardized Training) certified
- Record organization
- Operations management
- Employee supervision
About me
- I have a 5 yr old son
- I enjoy playing golf with my husband
- My favorite color is yellow
Timeline
Communications Officer
Augusta-Richmond 911
06.2024 - Current
Manager
Cafe Dulce
09.2022 - 06.2024
Administrative Assistant
Richmond County Coroners office
08.2021 - 09.2022
High School Diploma -
Homeschool
COMMUNICATIONS
POST
CERTIFIED BARISTA